Assistant Manager Front Office

3 weeks ago


Dubai, United Arab Emirates One&Only Resorts Full time
  • Assist the Front Office Manager inoverseeing daily operations, including guest registration, roomassignments, and check-out procedures
  • Train andmentor front office staff to deliver exceptional service and upholdbrand standards
  • Handle guest inquiries,complaints, and special requests promptly andprofessionally
  • Ensure accurate and efficientbilling procedures, including the proper handling of cash andcredit card transactions
  • Coordinate with otherhotel departments to ensure seamless guestexperiences
  • Monitor room availability andmanage reservations effectively
  • Assist inmanaging and optimizing occupancy rates and roomrevenue
  • Prepare and analyze reports related tofront office operations and guestfeedback
  • Implement and enforce hotel policiesand procedures to maintain a safe and secure environment for guestsand employees
  • Assist in conducting regularstaff meetings and training sessions

Key Skills AndQualifications

  • Bachelor's degree inHospitality Management or related field(preferred)
  • Previous experience in a frontoffice supervisory or managerial role within a luxury hotelenvironment
  • Strong knowledge of hotel frontoffice operations, including reservations, check-in/check-outprocedures, and guest services
  • Excellentinterpersonal and communication skills, with the ability tointeract effectively with guests, team members, and otherdepartments
  • Proven leadership abilities, withthe capability to motivate and inspire ateam
  • Exceptional problem-solving anddecision-making skills
  • Proficient in hotelproperty management systems (PMS) and other relevantsoftware
  • Detail-oriented with a strong focus ondelivering exceptional customer service
  • Fluencyin English (additional languages are aplus)


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