Front Office Manager
2 weeks ago
Urgently looking for Front Office Manager (Hotel Experience is a must)
**Job Description**:
- Manage the daily operations of the front office department including guest registration, room assignments, check-ins, check-outs, and billing.
- Train and develop the front office team to provide outstanding customer service to our guests.
- Monitor and ensure compliance with hotel policies and procedures, as well as local, state, and local laws and regulations.
- Develop and implement strategies to drive guest satisfaction and streamline operations.
- Coordinate with other departments to ensure seamless guest experiences.
- Manage inventory and supplies to ensure adequate stock levels are maintained.
- Prepare reports and analyze data to identify areas for improvement.
Key Skills and Requirements:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Minimum of 5 years of Front Office management experience
- Proven track record of successfully managing large teams, and delivering exceptional guest experiences
- Strong leadership, communication, and interpersonal skills, with the ability to motivate and manage a diverse team
- Be innovative, financially savvy, Connect emotionally with guest and colleague
- Excellent verbal and written communication skills, people management Skills
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Proficient in Microsoft Office and Opera software
**Job Types**: Full-time, Permanent
Application Question(s):
- Opera software knowledge is a must
**Experience**:
- Hotel Background: 5 years (preferred)
- Hotel Front Office Management: 5 years (preferred)
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