Software Support Engineer POS

4 weeks ago


Dubai, United Arab Emirates Careers International Full time
Job Summary:

Wereseeking a highly skilled Software Support Engineer to join our teamand take on a pivotal role in supporting and enhancing our POSsoftware solutions.Your mission will be to contribute to technicalsolution design and software development for both new andestablished POS solutions. Additionally you will serve as a subjectmatter expert in areas such as system configurationconfiguration
management systemtesting and the production implementation of POS and relatedsystems.

DutiesandResponsibilities:

  • Responsiblefor building.NET Core applications using .NET Core technologies(ASP.NET Core MVC API Restful and Entity Framework) forbackend.
  • Interpretrequirements to develop APIs and integrations using agilemethodology.
  • Provide L1 and L2technical support for cloudbased applications and servicesincludingtroubleshooting and resolution of issues at service component levelby analysing logs and write testscripts.
  • Collaborate with internalteams to resolve complex technical issues and escalate to Level 3support when necessary.
  • Respondingin a timely manner to service issues and customer requests eithervia phone email or chat until theyresolved.
  • Responsible for UI designwork for applications like POS systems and selfservicekiosks.
  • Test implement and roll outnew POS systems. Support all phases from planning to deploy offuture releases of POS software andcomponents.
  • Provide technicalsupport for the POShardware.
  • Continually enhance andexpand technical knowledge of the POS external systems and toolsutilized by the POS Team andHelpdesk.
  • Quality assurance testingof new version of the POS and related software including bothmanually entered test cases and use of automated testtools.


Requirements
  • Bachelors degree in information technology Computer Science Engineering orrelated field.
  • Min. 5years experience in .NET andC#.
  • Advanced knowledge of how APIs(e.g. REST/SOAP/JS) work and understanding of Json and XML dataformats.
  • Experience in JavaJavaScript CSS3 HTML 5.
  • Goodknowledge on POS (Point of Sale) or SCO (SelfCheckOut) system wouldbe an added advantage.
  • Strongknowledge of Structured Query Language(SQL).
  • Knowledge of remote accesstools and other supportivetechnologies
  • Knowledge of externalsystems and payment gateways and how they interact with thePOS.
  • Demonstrated ability to learnand experiment in future POS related technologies for activitieslike testing evaluation proof ofconcept.

1. Bachelor s degree in information technology, Computer Science,Engineering, or related field. 2. Min. 5 years' experience in .NETand C#. 3. Advanced knowledge of how APIs (e.g., REST/SOAP/JS) workand understanding of Json and XML data formats.

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