Software Support Engineer

19 hours ago


Dubai, Dubai, United Arab Emirates Careers International Full time
Job Summary

We are seeking a highly skilled Software Support Engineer to contribute to the development and enhancement of our POS software solutions. As a key member of our team, you will be responsible for technical solution design, software development, and technical support for our POS systems.

Key Responsibilities
  • Design and develop.NET Core applications using ASP.NET Core MVC, API, and Entity Framework for backend development.
  • Interpret requirements to develop APIs and integrations using agile methodology.
  • Provide L1 and L2 technical support for cloud-based applications and services, including troubleshooting and resolution of issues at service component level.
  • Collaborate with internal teams to resolve complex technical issues and escalate to Level 3 support when necessary.
  • Respond to service issues and customer requests in a timely manner via phone, email, or chat.
  • Design and develop UI for applications like POS systems and self-service kiosks.
  • Test, implement, and roll out new POS systems, supporting all phases from planning to deployment of future releases.
  • Provide technical support for POS hardware.
  • Enhance and expand technical knowledge of POS external systems and tools utilized by the POS Team and Helpdesk.
  • Perform quality assurance testing of new versions of the POS and related software, including manual and automated testing.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
  • Minimum 5 years' experience in.NET and C#.
  • Advanced knowledge of APIs (e.g., REST/SOAP/JS) and understanding of JSON and XML data formats.
  • Experience in Java, JavaScript, CSS3, HTML5.
  • Good knowledge of POS (Point of Sale) or SCO (Self-Check-Out) systems.
  • Strong knowledge of Structured Query Language (SQL).
  • Knowledge of remote access tools and other supportive technologies.
  • Knowledge of external systems and payment gateways and how they interact with the POS.
  • Demonstrated ability to learn and experiment in future POS-related technologies.


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