POS Field Support Supervisor
1 month ago
We are recruiting a dedicated POS Supervisor to oversee the efficient deployment, maintenance, and support of point-of-sale (POS) terminals for our merchants. This role is vital in ensuring that our terminal management and POS unit adheres to all relevant policies and procedures, delivering a seamless payment processing experience for both merchants and their customers.
- Provides superior service to AFS merchants in all countries.
- Responsible for inventory management.
- Responsible for TMS management and key injection.
- Ensures tickets are worked on in a timely manner and in accordance with the TMS & Field Support Procedure Manual.
- Executes actions as directed by POS Team Leader or Head of Operations.
- Logs, tracks, and follows up to closure all items raised by clients/internally and ensures communications of status is done on a timely basis.
- Monitors POS performance and version.
- Ensures the delivery of POS Terminals at merchant stores by the field support teaM.
Education/Certifications:
- A university degree preferably in Information Technology, Computer Science or related subjects.
- Relevant professional certification such as CISA/CIA are an added advantage.
Experience:
- 4+ years of experience in technical support, preferably in the POS industry.
- Strong troubleshooting skills and familiarity with POS hardware and software.
Knowledge/Skills/Attributes:
- Basic understanding of/ eagerness to learn card processing, merchant acquiring and Fintech products, services, processes and related risks and controls.
- Excellent command of the English language, Arabic is a plus.
- Providing feedback to the technical team on recurring issues and potential improvements.
- Assisting in software installations and updates.
- Familiarity with network configurations and troubleshooting.
- Ability to diagnose and resolve technical issues efficiently.
- Awareness of industry trends, best practices, and UAE compliance requirements related to POS systems.
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