POS Field Support Supervisor
2 days ago
We are seeking a highly skilled POS Field Support Supervisor to join our team at eFinancialCareers. As a key member of our operations team, you will be responsible for ensuring the efficient deployment, maintenance, and support of point-of-sale (POS) terminals for our merchants.
Key Responsibilities:- Provide exceptional service to AFS merchants in all countries, ensuring a seamless payment processing experience.
- Manage inventory and ensure timely delivery of POS terminals to merchant stores.
- Oversee TMS management and key injection, ensuring compliance with relevant policies and procedures.
- Monitor POS performance and version, identifying areas for improvement and implementing solutions.
- Collaborate with the POS Team Leader and Head of Operations to execute actions and ensure timely resolution of issues.
- Log, track, and follow up on all items raised by clients or internally, ensuring effective communication and timely closure.
- University degree in Information Technology, Computer Science, or related field.
- Relevant professional certification, such as CISA/CIA, is an added advantage.
- 4+ years of experience in technical support, preferably in the POS industry.
- Strong troubleshooting skills and familiarity with POS hardware and software.
- Basic understanding of card processing, merchant acquiring, and Fintech products, services, processes, and related risks and controls.
- Excellent command of the English language, with Arabic being a plus.
- Ability to diagnose and resolve technical issues efficiently.
- Awareness of industry trends, best practices, and UAE compliance requirements related to POS systems.
Why Join Us: As a POS Field Support Supervisor at eFinancialCarears, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the success of our merchants. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting role.
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