Alibaba Cloud Intelligence-Technical Account Manager-Dubai

Alibaba Cloud Intelligence-Technical Account Manager - Dubai Direct message the job poster from Alibaba Cloud 1. Act as a customer advocate, provide proactive services to improve health and stability of customer’s on-cloud IT operational health in assigned accounts, as part of Alibaba cloud enterprise support plan. 2. Brings to the customer is successful operation, and hence realization of value of Alibaba cloud products. 3. Focus on increasing customer satisfaction, reducing support costs, and providing awareness needed around product improvements. 4. Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive further adoption of Alibaba cloud solutions in assigned accounts. 5. Candidate with a strong communication/consulting/support background and proven customer-facing, and relationship management skills. 6. TAM will be the point-of-contact for aftersales delivery of pro-active services, best practice advice and guidance, and being the customer’s technical advocate within Alibaba Cloud. 7. Coordinate with the Account Management, support, consulting, and engineering teams in Alibaba cloud, to ensure technical queries are addressed, in a timely manner, to meet the project timelines and requirements. 8. Deep understanding of the products, and technologies involved, to help assigned accounts avoid issues, mitigate risks and manage changes and incidents. Qualifications 1. Bachelor’s degree required and a minimum of 5 years’ experience, solid experience with Java development. 2. A background in IT, computer science and/or cloud computing with a good understanding of networking, servers, storage systems, enterprise applications and the cloud. 3. Good knowledge and understanding of cloud architecture design and familiar with architecture methodology and practice in applications/websites. 4. Able to demonstrate ability and experience in customer-facing positions as a technology consultant. 5. Strong cloud technical architecture knowledge, experienced with cloud migration, distributed system design, HA/Failover and able to design cloud system accordingly. 6. Good understanding of major cloud computing vendors, such as AWS, GCP and Microsoft Azure; knowledge on Alibaba Cloud is a plus. 7. Self-motivated, quick learner and able to work under high pressure. 8. Fluent in English; ability to speak and write Mandarin or Arabic at a professional level is a plus. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service and Engineering Industries IT Services and IT Consulting, IT System Testing and Evaluation, and IT System Custom Software Development Referrals increase your chances of interviewing at Alibaba Cloud by 2x Get notified about new Technical Account Manager jobs in Dubai, United Arab Emirates . Senior Specialist, Technical Account Management Dubai, United Arab Emirates 23 minutes ago Business Development Manager - Microsoft Cloud and AI Dubai, Dubai, United Arab Emirates 3 hours ago Module Technical Support Manager - MEA Region Customer Lifetime Success Manager (MRI) META Director – Healthcare Data and AI Solution Architect Director - Healthcare Data and AI Solution Architect Dubai, Dubai, United Arab Emirates 11 minutes ago Dubai, Dubai, United Arab Emirates 1 year ago Associate Customer Success Manager (Performance Marketing) - Dubai Technical Business Architect for eCommerce projects Global Village, Dubai, United Arab Emirates 2 weeks ago Customer Success Manager (Hybrid Work Schedule) System/Solution Architect – Cards Acquiring & ATM OCI Solution Architect – Finance & Integration Dubai, Dubai, United Arab Emirates 21 hours ago Customer Success Manager - SAP Academy for Customer Success - UAE National Opportunity Customer Success Manager - Operations, KitchenPark - Emirati National We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr