Collections Executive

5 months ago


Dubai, United Arab Emirates Al-Futtaim Automotive Full time
  • Manage a portfolio of delinquentaccounts, this includes reaching out to debtors/customers,understand the reason for default and ensure collections of dues ontime
  • Regular follow up via emails &Telephones calls with past due customers to ensure the collectionof pending amounts on time
  • Preforming all therelevant collections activities before recommending for necessarylegal action.
  • Attend and Answer queries fromcustomers related to collections.
  • Prepare andsend the Statement of Account (SOA) for the debitors monthly andwhenever required.
  • Negotiating and proposingre-payment plans according to the companypolicy.
  • Adhere to all Collection Procedureswhile protecting the interest and reputation of theorganization.
  • Full responsibility formaintaining a complete collection reports and recording details ofall interactions with customers in the collections managementlog
  • Create & Maintain relationshipswith debtors, when possible, to avoid futureissues.
  • Provide feedback to credit team oncustomer payment status/history whenrequired.
  • Field visits to be performed oncase-to-case basis when required.
  • HandlingCorporate and retail customers including criticalaccounts.
  • Reconciling the customer’saccounts when required.

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