Technical Support Engineer
2 weeks ago
JOB TITLE: Technical Support Engineer JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain. QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics) CERTIFICATIONS: ITIL EXPERIENCE: 3-5 years of experience in Monitoring REPORTING TO: SDM - NOC RESPONSIBILITIES (INCLUDES ALL TASKS): Good understanding and experience of monitoring tool (SolarWinds Manage Engine) and ITSM tool Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams Understanding and report preparation based on the customer requirement. Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact Collect and review performance reports for various systems and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages Monitoring Windows server backup and inform in case of any failures. OS and Patch Management knowledge & understanding Monitor a wide variety of information and network systems that include but are not limited to telecommunications circuits LAN/WAN systems routers switches firewalls VoIP systems servers storage backup operating systems and core applications Document all actions in accordance with standard company policies and procedures Notify customer and third-party service providers of issues outages and remediation status Work with internal and external technical and service teams to create and/or update knowledge base articles Perform basic systems testing and operational tasks (installation of patches network connectivity testing script execution etc.) Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts TECHNICAL SKILLS /COMPETENCIES: MANDATORY Basic Microsoft and/or Cisco certifications (CCNA MCITP etc.) Knowledge of monitoring VMWare clusters in high-availability environments Broad experience using a variety of monitoring and ticket management tools Experience providing remote support using virtual desktop tools A minimum of three years of experience supporting and monitoring network systems servers or storage in an enterprise environment. Previous NOC experience is strongly preferred. Understanding of key network monitoring protocols including SNMP NetFlow WMI syslog etc. Knowledge of Microsoft server OS and Network Devices Excellent written verbal and interpersonal skills SOFT SKILLS: MANDATORY Strong customer communication skills (Written and verbal) with the ability to communicate clearly with customers Required Experience: Manager #J-18808-Ljbffr
-
Technical Support Engineer
2 weeks ago
Dubai, United Arab Emirates Al-Futtaim Full timeOverview Of The Role: The Technical Support Executive acts as the main point of contact for technical issues concerning the EV vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular...
-
Technical Support Engineer
2 weeks ago
Dubai, United Arab Emirates Al-Futtaim Full timeOverview Of The Role: The Technical Support Executive acts as the main point of contact for technical issues concerning the EV vehicle brand, providing diagnostic support and ensuring tool and resource availability. The role involves preparing detailed technical reports, handling concerns on new vehicles, and advising on resolution methods. Regular...
-
Technical Support Engineer
6 days ago
Dubai, Dubai, United Arab Emirates Intertec Softwares Pvt Ltd Full timeJOB TITLE: Technical Support EngineerJOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)CERTIFICATIONS: ITILEXPERIENCE: 3-5 years of experience in MonitoringREPORTING TO: SDM - NOCRESPONSIBILITIES (INCLUDES ALL TASKS):Good understanding and experience of...
-
Technical Sales Engineer
7 days ago
Dubai, Dubai, United Arab Emirates AL AQSA Technical Services LLC Full timeCompany DescriptionAl Aqsa Technical Services LLC is a certified company in the Middle East, specializing in providing top-notch engineering solutions in the Electrical, Mechanical, Instrumentation, Controls, and Automation fields. We excel in delivering high-quality technical services through our experienced and dedicated staff, utilizing world-class...
-
Technical Support Engineer
3 hours ago
Dubai, United Arab Emirates Intertec Systems Full timeJoin to apply for the Technical Support Engineer role at Intertec Systems Skills: end user, Technical Support, windows, mac, tickets, ivanti, bmc, servicenow Job Purpose For technical support for End User Devices being managed under Managed Services Contract of DHA Qualifications 3 Year Technical Diploma or Bachelor's degree in related field (preferred)....
-
Technical Support Engineer
3 minutes ago
Dubai, United Arab Emirates Intertec Systems Full timeJoin to apply for the Technical Support Engineer role at Intertec Systems Skills: end user, Technical Support, windows, mac, tickets, ivanti, bmc, servicenow Job Purpose For technical support for End User Devices being managed under Managed Services Contract of DHA Qualifications 3 Year Technical Diploma or Bachelor's degree in related field (preferred)....
-
Technical Support Engineer
3 hours ago
Dubai, United Arab Emirates Intertec Softwares Full timeJOB DESCRIPTION JOB TITLE: Technical Support Engineer JOB PURPOSE: For technical support for End User being managed under Managed Services Contract of DHA QUALIFICATION: 3 Year Technical Diploma or Bachelors degree in related field (preferred). CERTIFICATIONS: Any one of - CompTIA A ITIL V3/V4 Microsoft 365 Certifications EXPERIENCE: 3 4 Yrs RESPONSIBILITIES...
-
Technical Support Engineer
5 days ago
Dubai, United Arab Emirates Ngt Tech Full timeWe're Hiring! Technical Support Engineer - IT Infrastructure & Security Join NGT Technology, a growing systems integrator in Dubai, and work hands‑on with enterprise‑grade technologies across cybersecurity, infrastructure, and cloud environments. Who We're Looking For 1–3 years of hands‑on technical experience across infrastructure or cybersecurity...
-
Engineer- Technical Support
3 hours ago
Dubai, United Arab Emirates Dicetek LLC Full timeOverview Engineer- Technical Support at Dicetek LLC. The job holder will support the section head in managing the assigned projects and facilitate the review of all Value Added Requests and Technical NOC requests from Investors as per the agreed process, supporting revenue growth through delivery of high-quality services and the effective utilization of...
-
Technical Support Engineer
2 weeks ago
Dubai, United Arab Emirates Info Resume Edge Full timeKey Responsibilities Provide technical support to customers via phone email and live chat. Diagnose and troubleshoot software hardware and network issues. Document issues resolutions and maintain knowledge base articles. Escalate complex problems to appropriate teams while maintaining ownership until resolution. Assist with software installations...
