Technical Support Engineer

2 days ago

Dubai, Dubai, United Arab Emirates Intertec Softwares Pvt Ltd Full time 40,000 - 80,000 per year

JOB TITLE: Technical Support Engineer

JOB PURPOSE: 24x7 Monitoring and providing L1 support in IT infrastructure domain.

QUALIFICATION: Engineering Degree/Diploma (Computers / Electronics)

CERTIFICATIONS: ITIL

EXPERIENCE: 3-5 years of experience in Monitoring

REPORTING TO: SDM - NOC

RESPONSIBILITIES (INCLUDES ALL TASKS):

  • Good understanding and experience of monitoring tool (SolarWinds, Manage Engine) and ITSM tool
  • Provide timely response to all incidents, Requests, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
  • Understanding and report preparation based on the customer requirement.
  • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
  • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
  • Monitoring Windows server backup and inform in case of any failures.
  • OS and Patch Management knowledge & understanding
  • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
  • Document all actions in accordance with standard company policies and procedures
  • Notify customer and third-party service providers of issues, outages and remediation status
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Support multiple technical teams in 24 x 7 NOC operational environments with high up-time requirements. Comfortable working day/night shifts

TECHNICAL SKILLS /COMPETENCIES:

MANDATORY

  • Basic Microsoft and/or Cisco certifications (CCNA, MCITP, etc.)
  • Knowledge of monitoring VMWare clusters in high-availability environments
  • Broad experience using a variety of monitoring and ticket management tools
  • Experience providing remote support using virtual desktop tools
  • A minimum of three years of experience supporting and monitoring network systems, servers or storage in an enterprise environment. Previous NOC experience is strongly preferred.
  • Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
  • Knowledge of Microsoft server OS and Network Devices
  • Excellent written, verbal and interpersonal skills

SOFT SKILLS:

MANDATORY

  • Strong customer communication skills (Written and verbal), with the ability to communicate clearly with customers

  • Technical Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilti Group Full time 40,000 - 80,000 per year

    WHAT'S THE ROLE?The purpose of this role is to provide technical support to our customers and field teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.WHO IS HILTI?Hilti is where innovation is improving productivity,...

  • Technical Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Hilti Asia IT Services Full time 120,000 - 180,000 per year

    What's the Role?The purpose of this role is to provide technical support to our customers and field teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.Who is Hilti?Hilti is where innovation is improving productivity,...

  • Technical Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Location Solutions Full time 80,000 - 120,000 per year

    Our GCC headquarters is situated in Dubai, UAE. We are looking for a Support Engineer.Task and ResponsibilitiesBecome knowledgeable to a high level in all of our products and solutions from a technical and functional aspectTechnical Support – Be part of the Support teamTechnical Training – This will require the candidate to have excellent presentation...

  • Engineer, Technical Support

    4 days ago

    Dubai, Dubai, United Arab Emirates Ametek, Inc. Full time 120,000 - 180,000 per year

    Within the Level Measurement Solutions business, the Project Quote Specialists interface with clients to provide solutions based on customer needs/requirements for moderate and complex quotations.ESSENTIAL DUTIES AND RESPONSIBILITES Draft moderately complex quotes using the LMS Quoting Software.Review technical documents provided by the client including,...

  • IT Technical Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates BARCODELINKS ELECTRONICS TRADING LLC Full time 80,000 - 120,000 per year

    We are looking for a skilled and motivated Technical Support & Installation Engineer to join our team. The ideal candidate will be responsible for installing and configuring door access control systems, CCTV cameras, and IT hardware & software solutions. The role also involves providing product demonstrations for AIDC (Automatic Identification and Data...

  • Technical Sales Engineer

    1 week ago

    Dubai, Dubai, United Arab Emirates AL AQSA Technical Services LLC Full time $48,000 - $60,000 per year

    Company DescriptionAl Aqsa Technical Services LLC is a certified company in the Middle East, specializing in providing top-notch engineering solutions in the Electrical, Mechanical, Instrumentation, Controls, and Automation fields. We excel in delivering high-quality technical services through our experienced and dedicated staff, utilizing world-class...

  • Technical Support Engineer

    2 days ago

    Dubai, Dubai, United Arab Emirates Intertec Softwares Pvt Ltd Full time 120,000 - 180,000 per year

    JOB DESCRIPTIONJOB TITLE: Technical Support EngineerJOB PURPOSE: END-USER Support Field Support EngineerQUALIFICATION: GraduationCERTIFICATIONS: CCNA, MCSA, CompTIA A+EXPERIENCE: 4 + YearsRESPONSIBILITIES (INCLUDES ALL TASKS):Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals.Software Installation: Install...

  • Technical Support Engineer

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Traka Full time 80,000 - 120,000 per year

    ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you've ever walked through an automatic door, stayed in a hotel, or gone through passport control, you've probably used one of our products or services. We have...

  • Technical Support Engineer

    2 days ago

    Dubai, Dubai, United Arab Emirates Intertec Softwares Pvt Ltd Full time 60,000 - 80,000 per year

    JOB DESCRIPTIONJOB TITLE: Technical Support EngineerJOB PURPOSE: For technical support for End User Devices being managed under Managed Services Contract of DHAQUALIFICATION: 3 Year Technical Diploma or Bachelor's degree in related field (preferred).CERTIFICATIONS: Any one of - CompTIA A+, ITIL V3/V4, Microsoft 365 CertificationsEXPERIENCE: 3 4...

  • Engineer, Technical Support

    2 days ago

    Dubai, Dubai, United Arab Emirates Greenfix Property Care Full time $60,000 - $100,000 per year

    Within the Level Measurement Solutions business, the Project Quote Specialists interface with clients to provide solutions based on customer needs/requirements for moderate and complex quotations. Essential Duties and ResponsibilitiesDraft moderately complex quotes using the LMS Quoting Software. Review technical documents provided by the client including,...