Barista - Club Lounge

2 weeks ago

Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Limited Full time

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

The Barista in Club Lounge will offer and prepare an outstanding selection of creative beverages for the Hotel's VIP clients and guests. They will support the Servers in any other required duties and tasks under the guidance of the respective managers and supervisors.

Responsibilities

  1. Have a good understanding of the outlet's concept and food and beverage offerings and be able to verbally explain those to the guests.
  2. Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics.
  3. If necessary be able to personally interact and recommend suitable drinks for guest.
  4. Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
  5. Set up daily bar counter and ensure that mis en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
  6. Assure that all beverages, such as coffee, teas in good order to be served.
  7. Assist the team to create new blended drinks for promotional activity and new menus.
  8. Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
  9. Assure that correct date labelling is always in place for all related products.
  10. Clean and sanitize the designated areas after each shift and when required.
  11. Carry out periodic deep cleaning of all related areas including storage facilities and fridges.
  12. If requested being able to carry out cashiering and daily cash and credit collections.
  13. Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
  14. Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
  15. Create WOW moments to surprise and delight guests in the Restaurants
  16. Report guest's preference to superiors and act upon them whenever known.

Skills & Qualifications

  1. High School qualification or equivalent is preferred.
  2. Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  3. 3 years' experience as Barista/Bartender in a high-end bar with highest levels of service is preferred. Minimum 2 years' experience working as bartender in a luxury hotel/resort.
  4. Verbal and written communication skills in English.
  5. Verbal and written communication skills in Arabic or other languages are preferred.
  6. Familiar with restaurant point of sales and cashiering procedures is preferred.
  7. Ability to prepare and suggest classic and innovative beverages.
  8. Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
  9. Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  10. Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.
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