Club Lounge Attendant
3 days ago
- Communicates politely and display courtesy to guests and internal customers
- Provides direction to the kitchen helpers, including cooks, kitchen attendants, and stewards
- Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
- Establishes and maintains effective employee working relationships
- Attends and participates in daily briefings and other meetings as scheduled
- Attends and participates in training sessions as scheduled
- Prepares in advance food, beverage, material and equipment needed for the service
- Maintains a clean and hygienic work area
- Implements the hotel and department regulations, policies and procedures including but not limited to:
- House rules and regulation
- Health and safety
- Grooming
- Standard operations procedures
- HACCP
- Performs related duties and special projects as assigned
- Follows the JANA system rules
- Demonstrate awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
What we need from you:
- Must have similar experience working in either a luxury restaurant or a 5* hotel environment
- Must have strong communication skills
- Ability to lead a large team
- Committed to serving food of the highest quality
- Has a passion for cooking and creating new menu
1. Customer Service Excellence
- Personalized Service: Offering tailored services to guests in the Club Lounge, including greeting them by name, fulfilling special requests, and ensuring a high level of comfort.
- Handling Requests: Attending to guest inquiries, requests for additional amenities, or special needs promptly and professionally.
- Guest Relations: Building rapport with guests to ensure a positive experience and to encourage repeat visits.
2. Food and Beverage Management
- Serving Complimentary Snacks/Meals: Club Lounges often offer snacks, beverages, or light meals throughout the day (e.g., breakfast, afternoon tea, hors d'oeuvres, or cocktails).
- Food Presentation: Ensuring that food and beverage offerings are presented attractively and are replenished as necessary.
- Menu Knowledge: Familiarity with menu items, special dietary restrictions, and being able to recommend dishes or drinks based on guest preferences.
- Alcohol Service: In some cases, the lounge may offer premium spirits or wines, and attendants should be knowledgeable about these offerings.
3. Attention to Detail
- Ambiance Maintenance: Keeping the Club Lounge area neat, clean, and well-maintained, ensuring a relaxing and pleasant environment.
- Comfort and Decor: Ensuring seating arrangements, lighting, temperature, and decor are always conducive to a comfortable and luxurious atmosphere.
4. Communication Skills
- Coordinating with Other Departments: Ensuring that food, beverage, or guest service requests are communicated promptly to the kitchen or other hotel departments.
- Guest Interaction: Communicating with guests about the lounge's services, daily offerings, or any special events available exclusively for club members.
- Problem Solving: Addressing and resolving any guest concerns or complaints with professionalism and courtesy.
5. VIP/Member Services
- Exclusive Amenities: Offering additional amenities or services, such as concierge assistance, priority check-in/check-out, or organizing transportation.
- Member Relations: Ensuring that regular or VIP members feel valued, remembering their preferences, and ensuring an exceptional experience.
6. Knowledge of Hotel Facilities and Services
- Hotel Information: Being knowledgeable about other hotel services or special promotions, so guests can be informed or directed to any available options.
- Event Scheduling: Assisting with event reservations, lounge access for special events, or private functions held in the club lounge.
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