Order Analyst

2 weeks ago

Dubai, Dubai, United Arab Emirates Bose Corporation Full time

You know the moment. It's the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying hello. It's in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We've dedicated ourselves to improving it for nearly 60 years. And we're passionate down to our bones about making whatever you're listening to a little more magical.

In the Global Order Management Team, we are obsessed over the details that matter most to our customers. We collaboratively manage consumer orders in a fast-paced, challenging environment, which requires excellent attention to detail and communication skills. Through processing orders inquiries for Bose Resellers, Distributors in EMEA and India, we provide support to our customers and internal stakeholders. Our main partners are Sales, Supply, and Logistics to ensure that business goals and objectives are met through optimized processes and best-in-class service delivery. Key activities include order review and release, follow-up with logistics, credit refunds/reconciliation, support fraud analysis, and inventory management.

Key Accountabilities:
  • Responsible for order management of external and internal B2C/B2B orders.
  • Build and maintain trusted relationships with internal stakeholders in Sales, Supply, and Logistics to ensure seamless coordination.
  • Provide data analysis around customer KPIs.
  • Leverage system solutions and process refinement to increase automation of standard processes.
  • Drive continuous improvement to maximize efficiency in processes and reduce the cost of managing orders to customers.
  • Manage a high volume of daily order processing with accuracy and efficiency.
  • Perform key tasks according to service levels and communicate risks to participate in mitigation plans.
  • Proactively identify blockers and customer impacts to resolve obstacles prior to impact.
  • Will be a leader in developing and integrating best practices within the team.
Key Skills:
  • Self-motivated, self-starter, and ability to work independently
  • Strong analytical and communication skills
  • Ability to manage multiple priorities and meet deadlines
  • Knowledge of supply chain, distribution, and sales processes.
  • Excel, Power BI, and Office proficiency
  • Previous experience with SAP, CRM, EDI, or related enterprise software
  • Previous experience with Supply and Demand planning software
Education and Experience:

Bachelor's degree in business, Finance, Operations, Supply Chain, or equivalent experience.

2+ years of experience in Order Management.

Are you interested in this position? We'd love to know you better Submit your application by uploading your CV in English via the Apply button above.

For further information about the position please contact us via (HIDDEN TEXT).

Note: Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. In case you're not contacted in the next 15 days, we will keep your application for future opportunities that may suit your profile best.

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