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Hospitality Supervisor

4 months ago

Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

Oversee daytodayoperations coordinating with all support staff to ensure smoothfunctioning.

Train supportstaff in accordance with hospitality protocols ensuring highstandards of servicedelivery.

Maintain strongcustomer relations fostering positive experiences for both employeeandguests.

Prioritizeemployee & guest satisfaction by promptly addressingconcerns and ensuring exceptionalservice.

Monitor servicequality and uphold companystandards.

Manage inventoryand supplies ensuring adequate quantities and quality for dailyoperations.

Evaluate supportstaff performance and engagement providing feedback andrecognition.

Preparefinancial reports based on operational activities andexpenses.

Handle employee& guest complaints professionally and promptly resolvingissues tosatisfaction.

Lead andmotivate support staff team taking ownership of all activities andencouraging a collaborative workenvironment.

Enhanceemployee& guest satisfaction through extraordinary servicedelivery.

Conductinventory management checks to optimize stock levels and minimizewaste.

Manage thesupply chain tracking inventory and ordering essential supplies forsmoothoperations.

Experienceno less than five years in hotels VIP companies or hospitalitycompanies




Requirements

Excellent supervisionskills

Excellentcommunicationskills

ExcellentMicrosoft office knowledge ( Excel PowerPoint)

Excellentknowledge inreporting

Presentable



Knowledge of rotating equipment such as turbines, compressors andauxiliaries including associated international codes such as APIand ISO Comprehensive understanding of HE and other regulatorycompliance requirements Excellent communication and interpersonalskills Very good knowledge of spoken and written English language.Knowledge of Arabic is preferable. Professional CertificationsCertified Training in RCM Modules preferred. Certified Maintenance& Reliability Professional (CMRP is accredited by the AmericanNational Standards Institute (ANSI) Certified Reliability Engineeraccording to ASQ Vibration Certification - At least Category II(Category III preferred) according to ISO 18436-2. Lube AnalysisCertification - At least Level II Machine Lubricant Analyst (MLA)(Category III preferred).