Collection Process

4 weeks ago


Dubai, United Arab Emirates JobsPassport Full time
A Collection Process Officer inthe UAE plays a critical role in managing and overseeing thecollection of outstanding debts for a company. This role is vitalin maintaining the financial health of the organization by ensuringtimely recovery ofdues.

DebtCollection:

  • Contactcustomers via phone email or inperson visits to collect overduepayments.
  • Negotiate payment plansand settlements within companyguidelines.
  • Ensure timely followupon all outstanding debts and maintain accurate records ofcommunications.

AccountManagement:

  • Monitorassigned accounts to identify outstanding debts and prioritizecollection efforts.
  • Analyze customeraccounts and financial situations to determine appropriatecollection strategies.
  • Update andmaintain customer records in the company sdatabase.

CustomerInteraction:

  • Handlecustomer queries and disputes related to billing andpayments.
  • Provide clear and accurateinformation to customers regarding theiraccounts.
  • Maintain a professionaland respectful demeanor in all interactions withcustomers.

ReportingandDocumentation:

  • Prepareregular reports on collection activities status of delinquentaccounts and progress towardstargets.
  • Document all collectionactivities and customer interactions accurately andpromptly.
  • Assist in the preparationof legal documentation for delinquent accounts whennecessary.

Complianceand PolicyAdherence:

  • Ensureall collection activities comply with relevant laws and regulationsin the UAE.
  • Adhere to companypolicies and procedures for debtcollection.
  • Stay informed aboutchanges in debt collection laws andpractices.

TeamCollaboration:

  • Workclosely with the finance customer service and sales teams toresolve outstanding issues and improve collectionprocesses.
  • Provide feedback andrecommendations to improve collection strategies and reduce baddebts.

TrainingandDevelopment:

  • Participatein ongoing training programs to stay updated on best practices indebt collection.
  • Share knowledge andbest practices with team members to enhance overall teamperformance.


RequirementsEducation:Bachelor s degree in Finance Accounting Business Administration ora relatedfield.
Experience:Proven experience in debt collection credit control or a relatedrole preferably within theUAE.
Skills:
  • Strongnegotiation and problemsolvingskills.
  • Excellent communication andinterpersonal skills.
  • Ability tohandle difficult conversations and manage conflicteffectively.
  • Proficiency inMicrosoft Office Suite (especially Excel) and familiarity withaccounting software.
  • Attention todetail and strong organizationalskills.
  • Knowledge of UAE laws andregulations related to debt collection is anadvantage.
  • Fluency in English;knowledge of Arabic is aplus.


BenefitsHealthinsurance.
Annual leave and publicholidays.
Endofservice benefits asper UAE labor law.
Performancebasedbonuses.
Professional developmentopportunities.


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