Collection Process

1 week ago


Dubai, Dubai, United Arab Emirates JobsPassport Full time
A Collection Process Officer in the UAE plays a critical role in managing and overseeing the collection of outstanding debts for a company. This role is vital in maintaining the financial health of the organization by ensuring timely recovery of dues.
Debt Collection:
  • Contact customers via phone email or inperson visits to collect overdue payments.
  • Negotiate payment plans and settlements within company guidelines.
  • Ensure timely followup on all outstanding debts and maintain accurate records of communications.
Account Management:
  • Monitor assigned accounts to identify outstanding debts and prioritize collection efforts.
  • Analyze customer accounts and financial situations to determine appropriate collection strategies.
  • Update and maintain customer records in the company s database.
Customer Interaction:
  • Handle customer queries and disputes related to billing and payments.
  • Provide clear and accurate information to customers regarding their accounts.
  • Maintain a professional and respectful demeanor in all interactions with customers.
Reporting and Documentation:
  • Prepare regular reports on collection activities status of delinquent accounts and progress towards targets.
  • Document all collection activities and customer interactions accurately and promptly.
  • Assist in the preparation of legal documentation for delinquent accounts when necessary.
Compliance and Policy Adherence:
  • Ensure all collection activities comply with relevant laws and regulations in the UAE.
  • Adhere to company policies and procedures for debt collection.
  • Stay informed about changes in debt collection laws and practices.
Team Collaboration:
  • Work closely with the finance customer service and sales teams to resolve outstanding issues and improve collection processes.
  • Provide feedback and recommendations to improve collection strategies and reduce bad debts.
Training and Development:
  • Participate in ongoing training programs to stay updated on best practices in debt collection.
  • Share knowledge and best practices with team members to enhance overall team performance.


RequirementsEducation: Bachelor s degree in Finance Accounting Business Administration or a related field.
Experience: Proven experience in debt collection credit control or a related role preferably within the UAE.
Skills:
  • Strong negotiation and problemsolving skills.
  • Excellent communication and interpersonal skills.
  • Ability to handle difficult conversations and manage conflict effectively.
  • Proficiency in Microsoft Office Suite (especially Excel) and familiarity with accounting software.
  • Attention to detail and strong organizational skills.
  • Knowledge of UAE laws and regulations related to debt collection is an advantage.
  • Fluency in English; knowledge of Arabic is a plus.


BenefitsHealth insurance.
Annual leave and public holidays.
Endofservice benefits as per UAE labor law.
Performancebased bonuses.
Professional development opportunities.


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