Collection Manager

2 weeks ago


Dubai, United Arab Emirates First Solution Management Services Full time

**Collections Manager**:

- Oversees a company’s process of Collection and Recovery of client’s delinquencies / liabilities.
- Coordinates with Corporate Clients and establish good rapport with them for business purpose.
- Responsible for establishing and monitoring effective control processes and procedures for delinquent loans / credit cards, and handle complex collections issues and concerns by recommending the best solutions
- Develop and review accurate reporting procedures on collection activities such a Call Monitoring, System Updates, Reports and other related functions
- Makes sure that employees comply with company code of conduct / calling script when contacting individuals and other companies to collect past due balances that they owe.
- Ensures that all written correspondence complies with company policies in terms of verbiage and frequency of contact.
- Identifies areas of the collection process that need improvement and implements an enhanced process that will help collectors be more effective.
- Tracks the rate of success of the entire process and continues to make adjustments when necessary.
- Trains new employees and holds training reviews for established employees.
- Providing leadership, motivation, coaching and training to increase workflow efficiencies and model established core values.

Age: 30 - 35 Years Old

Having Drivers License is a Plus
- College Degree or any Above is required.
- This position requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
- Proficiency with Microsoft Office for Windows (Outlook, Word, especially Excel) is required.
- This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
- Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one’s work.

**Salary**: From AED8,000.00 per month

**Experience**:

- Collection Manager: 5 years (preferred)

Application Deadline: 04/08/2023



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