IT Account Manager

1 month ago


Abu Dhabi, United Arab Emirates NX Digital Technology Full time
  • Build andnurture strong relationships with clients acting as their primarypoint ofcontact
  • Understandclient pain points challenges and objectives to address their needseffectively
  • Providepersonalized attention and support to clients ensuring theirsatisfaction andloyalty
  • Workpredominantly on client premises being readily available formeetings consultations anddiscussions
  • Identifyopportunities for crossselling our products and services to meetclient requirements and drive revenuegrowth
  • Activelypromote and recommend solutions that align with client goals andobjectives
  • Attendcompany strategy meetings to contribute insights and align clientneeds with organizationalgoals
  • Collaboratecrossfunctionally with Service Delivery and Project Managementdepartments to ensure seamless execution of clientinitiatives
  • Conductthorough analysis of client business requirements considering bothimmediate needs and longtermobjectives
  • Identifykey pain points challenges and opportunities for improvementthrough client consultations andinteractions
  • Compileand organize client requirements into structured reports ensuringclarity accuracy andrelevance
  • Usea systematic approach to document and communicate client needsfacilitating efficient decisionmaking and solutiondevelopment
  • Liaisewith the Business Analyst Service Delivery and IT departments torelay client requirements and facilitate seamlesscommunication
  • Provideinsights and recommendations to these departments based on clientfeedback andanalysis


Requirements
  • Provenexperience in IT account management preferably in a clientfacingrole.
  • Stronginterpersonal and communication skills with the ability to engageand influencestakeholders.
  • Abilityto understand and address client needs with a focus on deliveringexceptional service andvalue.
  • Aproactive and resultsdriven mindset with a track record ofachieving businesstargets.


Bachelor s degree in Computer Science, Information Technology, orrelated field. At least 5+ years of experience in administeringCitrix VDI environments. Citrix Certified Associate Virtualization(CCA-V) or higher certification preferred. Proficient in CitrixXenDesktop, XenApp, and supporting technologies

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