Aftersales Coordinator

3 weeks ago


Dubai, United Arab Emirates CHANEL Full time

Your main responsibilitiesare:

Contribution to managingaftersales related topics

‒To be a brandambassador in terms of services andexpectations

‒Liaise with the clients withconfidence, tact and discretion

‒Preventand/or handle clients’ conflicts by providing suitablesolutions and adopting an empatheticapproach

‒Embrace the brand ambassador withregards to the Aftersales ceremony

‒Beingregularly present on the shopfloor to deal with aftersales clients(registration and handing over repaired items toclients)

‒Support the front team on theaftersales activity on the shopfloor

‒Developa great bond with the Team

‒Work closely withthe Aftersales team on the daily aftersales activities: Receivingand sending shipments ; Follow-ups on repairs with Clients and withthe respective repair workshops

‒Possibilityof handling some repairs in theboutique

‒Monitor the quality ofrepairs

‒Being flexible in terms of scheduleto accommodate the business needs

You have 2-3years of experience in an Aftersales role within a luxuryenvironment. You are well organized with excellent communicationskills and able to work well under pressure. Your solution-orientedand detail-oriented mindset, your integrity and emotionalintelligence as well with your intercultural openness will be keyto succeed in this position.


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