IT Help Desk
3 weeks ago
- Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.
- PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.
- Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.
- Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.
- Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.
- Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.
- Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.
- 2 years' experience
- Knowledge about ITSM tools and ITHD Ticketing
- Knowledge about Windows 10 / 11
- Basic Knowledge of networking
- Bachelor's Degree in Computer science
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Help Desk Operations Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Onix IT Solutions LLC Full timeAbout Our TeamWe are a collaborative and dynamic team seeking a Help Desk Operations Manager to join our IT department. In this role, you will be responsible for overseeing the day-to-day operations of our help desk, ensuring that technical issues are resolved promptly and efficiently.Key Responsibilities:Team Management: Lead and manage a team of technical...
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Help Desk Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates TAT IT Technolgies Full timeHelp Desk SpecialistThis role involves providing frontline support to customers, addressing their inquiries, and resolving issues efficiently. As a Help Desk Specialist, you will work closely with other teams to deliver exceptional customer service and drive business success.Main Responsibilities:Manage a high volume of incoming calls to ensure prompt...
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IT Help Desk Technician
1 week ago
Dubai, Dubai, United Arab Emirates Faceindus Full timeJob brief We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...
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IT Help Desk Technician
3 weeks ago
Dubai, Dubai, United Arab Emirates Faceindus Full timeJob briefWe are looking for a competent Help desk technician to provide fast anduseful technical assistance on computer systems. You will answer querieson basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledgeand be able to communicate effectively to understand the problem andexplain its...
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IT Help Desk Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates Cigna Full timeJob DescriptionThe IT Help Desk Specialist is responsible for delivering exceptional customer service to our users. This includes managing IT Service Desk Incidents, monitoring call management systems, prioritizing and allocating requests within the IT Support teams, and ensuring all incidents are managed in line with SLA targets.This role involves working...
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Help Desk Engineer
3 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeJob SummaryWe are seeking a skilled Help Desk Engineer to provide technical support and assistance to our organization.
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Help Desk Technician
3 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeThe role of the Help Desk Technician is to provide technical assistance to end-users, troubleshoot common IT issues, and resolve complex problems.Main Responsibilities:Providing technical support to end-users, troubleshooting hardware, software, and network-related issuesAssisting with the setup and deployment of new devices, including computers, network...
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IT Help Desk Support
2 weeks ago
Dubai, Dubai, United Arab Emirates Onix IT Solutions LLC Full timeWe are seeking a highly motivated and customer-oriented IT Help Desk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing technical assistance and support to our employees, ensuring smooth and efficient operation of their computer systems and software applications. The ideal candidate will...
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Help Desk Specialist
2 weeks ago
Dubai, Dubai, United Arab Emirates PrecisionHire Solutions Full timeJob Overview:PrecisionHire Solutions is seeking a talented Help Desk Specialist to provide exceptional customer service and technical support to our clients.Key Responsibilities:Answering and resolving customer inquiries via phone, email, or chat.Providing troubleshooting assistance and technical guidance to resolve complex issues.Maintaining accurate...
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Help Desk Specialist
24 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeJob OverviewWe are seeking a seasoned Help Desk Specialist to join our team. As a critical member of our technical support team, you will be responsible for resolving technical issues and providing assistance to our clients.The ideal candidate will have a strong background in troubleshooting and problem-solving, with excellent communication and interpersonal...
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Help Desk Manager
2 weeks ago
Dubai, Dubai, United Arab Emirates Stratum Owners Association Management Full timeWe are seeking a skilled Help Desk Manager to oversee the smooth operation of our Customer Service Information Desk / booth. The ideal candidate will possess a Bachelor's Degree and have expertise in Microsoft Office products, particularly Excel and Outlook.This role requires an individual who can work under pressure to provide exceptional customer service...
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Help Desk Assistant
2 weeks ago
Dubai, Dubai, United Arab Emirates Myedegree Full timeWe are seeking a highly skilled Help Desk Assistant to join our team at Myedegree. The ideal candidate will possess excellent technical skills, be able to troubleshoot complex issues, and provide top-notch support to our clients.About the Job:This is an exciting opportunity for a motivated individual to grow with our company. As a Help Desk Assistant, you...
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Help Desk Technician
12 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeThe ideal candidate for this Help Desk Technician position will possess strong technical skills and excellent communication abilities. In this role, you will provide Level 1 and 2 technical support to clients, ensuring prompt resolution of issues and maintaining high customer satisfaction.Key Responsibilities:Respond to client inquiries via phone, email, or...
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Virtual Help Desk Representative
15 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeVirtual Help Desk Representative Job Details:We are seeking a Virtual Help Desk Representative to join our team. The ideal candidate will have excellent communication skills and be able to work independently. Key responsibilities include:Assisting customers with product inquiries and resolving any issues or concerns.Providing product recommendations and...
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Help Desk Team Supervisor
2 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeThe Help Desk Team Supervisor is responsible for supervising a team of help desk technicians. This role requires strong technical expertise, excellent communication skills, and the ability to manage multiple priorities simultaneously.Key ResponsibilitiesTeam Supervision: Supervise a team of help desk technicians, providing guidance and support as...
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Help Desk Technician
12 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timePosition OverviewWe are seeking a skilled IT professional to join our team as a Help Desk Technician.Main ResponsibilitiesCommunicate technical information in a user-friendly manner.Collaborate with other IT teams for complex issue resolution.Maintain documentation of common issues and their resolutions.Essential SkillsExcellent communication and...
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Help Desk Specialist
24 hours ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeJob SummaryWe are seeking a skilled Help Desk Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to customers via phone, email, or remote access.Key ResponsibilitiesProvide Technical Support: Assist customers with technical issues related to hardware, software, and network...
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Help Desk Expert
2 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeAbout the RoleWe are looking for a talented individual to join our team as a Help Desk Technician.The successful candidate will be responsible for providing exceptional technical support to our clients, resolving basic technical issues, and offering guidance on solutions.ResponsibilitiesAddressing technical queries and providing timely support.Maintaining...
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Help Desk and IT Support Specialist
2 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeWe are looking for a Help Desk and IT Support Specialist to provide high-quality technical assistance to our clients in Dubai, UAE.Primary ResponsibilitiesThe successful candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.Skill RequirementsKnowledge of ITIL best practices...
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Help Desk Expert
3 days ago
Dubai, Dubai, United Arab Emirates beBee Careers Full timeWe are seeking a help desk expert to provide exceptional customer support and resolve complex issues. Key responsibilities include:ResponsibilitiesRespond to customer inquiries via phone, email, and chat.Analyze and resolve technical issues in a timely manner.Document customer interactions and provide feedback to improve processes.You will work closely with...