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Help Desk Expert

3 weeks ago

Dubai, Dubai, United Arab Emirates beBee Careers Full time

We are seeking a help desk expert to provide exceptional customer support and resolve complex issues. Key responsibilities include:

Responsibilities
  • Respond to customer inquiries via phone, email, and chat.
  • Analyze and resolve technical issues in a timely manner.
  • Document customer interactions and provide feedback to improve processes.

You will work closely with other teams to develop and implement solutions that meet customer needs and expectations.

Requirements
  • At least 1-2 years of experience in customer support or a related field.
  • Technical expertise in troubleshooting and problem-solving.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment.