Guest Relation Ambassador
6 months ago
- To always keep the working areaclean and well maintained.
- To properly use thetelephone etiquette as per Sofitelstandards.
- To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hotel standardsand procedures.
- To offer a warm welcome to allguests and to ensure that they enjoy their stay being offered thefinest personal service.
- To personally greetand escort the guests rather than pointing outdirections.
- To respect the privacy of theguests and the confidentiality of theinformation.
- To manage any guest complaint in aprofessional manner, by resolving it and making sure the guest issatisfied, and recording it.
- To call thesupervisor or manager for advice in serious cases or if an approvalis required.
- To share daily activity highlightswith the supervisor and manager including internal and externalguest opportunities.
- To be aware of and toreport all guest comments or complaints.
- To beaware of all VIPs visiting or staying in thehotel.
- To do a proper cashier closer and toensure a complete handover between theshifts.
- To be aware of forged currency andtravelers checks and to respect all the financial and auditprocedures.
- To check the departure lists and toensure check-out times are respected.
- Toproperly use all the equipment and Fidelio management system, tohave a perfect knowledge of the set ups.
- Tostrictly respect the room keys and section keys handoverprocedures.
- To daily follow thechecklists.
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Guest Relation Ambassador
3 months ago
Ras al-Khaimah, United Arab Emirates AccorHotel Full time**Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the Front Office and of the hotel, in and outside the work place. - To always keep the working area clean and well maintained. - To properly use the telephone etiquette as per Sofitel standards. - To attend all guests approaching the front desk in the procedure of...
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Guest Relations Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON HOTELS Full timeKey ResponsibilitiesPre-Arrival Coordination: Review guest arrival reports and collaborate with Housekeeping to ensure seamless room allocations for VIP guests.Special Room Assignments: Manage special room assignments and suite occupancies to meet the highest quality standards.Check-In Process: Welcome and escort VIP guests to the Executive Lounge and their...
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Guest Relations Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeRole OverviewWe are an exceptionally unique brand that offers more than just a product; we provide an unparalleled experience that aims to create lasting impressions in the hospitality industry. Our team is comprised of people who enjoy traveling and having fun, and we are looking for a new talent to play a vital role in our Front Office team.Main...
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Guest Relation Supervisor
3 months ago
Ras al-Khaimah, United Arab Emirates SOFITEL Full time**Company Description** Sofitel Al Hamra Beach Resort - To be an ambassador of the hotel, in and outside the work place. - To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed. - To provide a personalized service to all the guests, fully aware and following the hotel standards and...
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Guest Service Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full timeKey Responsibilities:To maintain a clean and well-organized working area, adhering to hotel standards.To utilize proper telephone etiquette, as per Sofitel standards.To greet and assist guests during check-in, check-out, and other inquiries, while respecting hotel procedures.To provide a warm welcome to guests and ensure their stay is enjoyable, offering...
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Hotel Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates HILTON HOTELS Full timeKey Responsibilities:VIP Guest Arrival Preparation: Coordinate with Housekeeping to ensure VIP guest rooms meet the highest quality standards and include all requested amenities.Guest Relations Desk Management: Manage the Guest Relations Desk in the hotel lobby, serving as the main point of contact for VIP guests and ensuring hotel departments are fully...
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Lobby Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeAbout the OpportunityWe are seeking a highly skilled Lobby Ambassador to join our Front Office team at AccorHotel. As a Lobby Ambassador, you will be responsible for creating a welcoming and exceptional experience for our guests.Key ResponsibilitiesPrepare daily VIP arrivals by allocating rooms, amenities, and special requests.Keep Mis en Place ready for VIP...
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Service Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeAbout the RoleWe are seeking a skilled Service Ambassador to join our team at AccorHotel. As a key member of our Food and Beverage department, you will be responsible for delivering exceptional customer service and ensuring a memorable dining experience for our guests.Key ResponsibilitiesProvide attentive and friendly service to guests, ensuring their needs...
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Customer Service Ambassador
4 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates Accor Full timeCustomer Service AmbassadorWe are seeking a skilled Customer Service Ambassador to join our team at Accor. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Respond to guest requests for special arrangements or...
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Customer Service Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeCustomer Service AmbassadorWe are seeking a skilled Customer Service Ambassador to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key Responsibilities:Provide personalized service to guests, exceeding their...
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Guest Relations Agent
5 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Relations Agent A Guest Relations Agent engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Agent, you will serve on the...
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Guest Relations Agent
3 days ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...
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Dining Room Ambassador
3 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full timeKey Responsibilities:• Greet guests and determine the number in their party.• Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.• Guide guests through the dining rooms and provide any needed assistance.• Move and arrange tables, chairs, and settings and organize seating for groups...
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Guest Relations Executive
5 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeGuest Relations Executive A Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team...
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Guest Relations Executive
5 months ago
Ras al-Khaimah, United Arab Emirates Hilton Full timeA Guest Relations Executive directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Executive, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to...
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Hospitality Ambassador
4 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeJob Summary:We are seeking a skilled Hospitality Ambassador to join our team at AccorHotel. As a key member of our food and beverage experience, you will be responsible for delivering exceptional service to our guests.Key Responsibilities:Assist guests with menu items and beverage listsHave full knowledge of promotions and preparation methodsFollow all...
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Front Office Ambassador
4 weeks ago
Ras al-Khaimah, Ra’s al Khaymah, United Arab Emirates AccorHotel Full timeJob SummaryWe are seeking a highly skilled and dedicated Front Office Ambassador to join our team at AccorHotel. As a key member of our Front Office Department, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesAct as an ambassador of the Front Office and the hotel,...
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Guest Relations Officer
3 weeks ago
Ras Al-Khaimah, United Arab Emirates AccorHotel Full timeGuest RelationsOfficerFirstimpressions are everything! As a Guest Relations Officer you willtake care of the guests from the moment they arrive through totheir departure by ensuring they have a memorable experience withus.What you will bedoing:Greet checkin respond torequests while providing exceptionalserviceTake initiative to add a...
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Lobby Ambassador
3 months ago
Ras al-Khaimah, United Arab Emirates RIXOS Full time**Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...
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Lobby Ambassador
2 weeks ago
Ras al-Khaimah, United Arab Emirates RIXOS Full time**Company Description** We are far more than the world wide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn everyday, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...