Guest Relation Ambassador

6 months ago


Ras AlKhaimah, United Arab Emirates Hotel Chadstone Melbourne MGallery Full time
  • To always keep the working areaclean and well maintained.
  • To properly use thetelephone etiquette as per Sofitelstandards.
  • To attend all guests approaching thefront desk in the procedure of check-in/check-out, inquiries, keyhandling and all related matters, respecting the hotel standardsand procedures.
  • To offer a warm welcome to allguests and to ensure that they enjoy their stay being offered thefinest personal service.
  • To personally greetand escort the guests rather than pointing outdirections.
  • To respect the privacy of theguests and the confidentiality of theinformation.
  • To manage any guest complaint in aprofessional manner, by resolving it and making sure the guest issatisfied, and recording it.
  • To call thesupervisor or manager for advice in serious cases or if an approvalis required.
  • To share daily activity highlightswith the supervisor and manager including internal and externalguest opportunities.
  • To be aware of and toreport all guest comments or complaints.
  • To beaware of all VIPs visiting or staying in thehotel.
  • To do a proper cashier closer and toensure a complete handover between theshifts.
  • To be aware of forged currency andtravelers checks and to respect all the financial and auditprocedures.
  • To check the departure lists and toensure check-out times are respected.
  • Toproperly use all the equipment and Fidelio management system, tohave a perfect knowledge of the set ups.
  • Tostrictly respect the room keys and section keys handoverprocedures.
  • To daily follow thechecklists.


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