Guest Service Agent Russian Speaker
Found in: Talent AE A C2 - 2 weeks ago
- Provide exceptional customerservice from the heart by responding to requests promptly,efficiently and courteously.
- Participate intraining and development programs to enhance skills andcapabilities.
- Promote and up-sell hotelfacilities through strong productknowledge.
- Maintain a high level ofprofessionalism and ensure procedures are followed in relation toguest confidentiality and the issuing of roomkeys.
- Maintain procedures in relation to creditand cash transactions and accountingdocumentation.
- Attend to guest requestsefficiently and effectively, constantly striving to provide TotalGuest Satisfaction.
Qualifications
- A strong focus on customerservice
- Prior experience in hotel front officeoperations is preferred
- Excellent communicationskills; fluency in English is required
- Be ableto work shifts, weekends and publicholidays
- Computer skills in Ms Office;experience with current Property Management Systems (PMS) ispreferred.
- Fluent in English and RussianLanguage.
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