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Assistant Manager Airport Services
3 months ago
As the Assistant Manager, Airport Services atAtlantis Dubai located in Dubai International Airport, you willplay a crucial role in managing and coordinating airport servicesto ensure a seamless and exceptional experience for guests arrivingand departing from the resort. Reporting to the Manager, Transportof Atlantis Dubai, you will oversee a team of airport serviceagents, handle logistics, and collaborate with various stakeholdersto uphold the high standards of guest service and hospitality thatAtlantis Dubai is renownedfor.
KeyResponsibilities
- Assist the Airport Services Managerin overseeing the day-to-day operations of airport services,including arrival and departure procedures, transportationarrangements, and guest assistance.
- Superviseairport service agents to ensure efficient and courteous handlingof guest arrivals and departures, luggage handling, andtransportation coordination.
- Collaborate withairline partners, ground handlers, and airport authorities tostreamline operations, resolve issues, and maintain strongrelationships to enhance the overall guestexperience.
- Monitor service quality, compliancewith safety and security protocols, and adherence to operationalstandards to ensure a smooth and welcoming experience forguests.
- Support the implementation of trainingprograms, service enhancements, and process improvements tooptimize efficiency and guestsatisfaction.