Duty Airport Services Manager Programme

5 months ago

Dubai, United Arab Emirates Talent Pal Full time

Job Purpose: As a trainee, you will manage and ensure a safe, efficient, cost effective and timely airport shift operations so that Emirates image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the company’s commercial, safety and security policies, standards and procedures. In liaison with the Airport Services Manager ensure that appropriate action is taken for providing prompt service to Emirates passengers to maintain, and where required, to restore the goodwill and confidence of passengers facing various adverse situations (flight disruptions, denied boarding, etc.) Ensure that Service Level Agreements, OTPs and EKAS KPIS are achieved in line with the company standards.

**In this role you will**:

- Analyze the monthly Performance and produce monthly performance synopsis to provide feedback to ASM on the overall performance of the station. The report/synopsis shall include but not limited to: workload handled by each unit, productivity ratio, actual performance vs. the benchmark, compliments and complaints ratio, budget variance, process/service enhancement, supervisory staff performance against set benchmarks. Performs & Champions system-based data analysis tools and skills, assisting the team to comprehensively understand the station performance.
- Investigate and analyze operational discrepancies to propose remedial measures to the ASM and independently respond to internal and external departments where the involvement of ASM is not necessary.
- Control operations in crisis/emergency situations. Ensure where possible that there is a minimum disruption to operations and that issues are dealt with in a timely manner taking direction from the Airport Services Manager/Regional Manager Airport Services as required. Mobilizes resources and leads the Airport team in the event of Flight Disruptions and/or incidents involving Corporate Emergency Response.
- Investigates all operational discrepancies/systems breakdowns/SLA failures etc. on shift basis and prepares reports and provides recommendations for corrective action to Airport Services Manager and Regional Manager Airport Services. Responsible for taking immediate action to rectify these, including the deployment of staff and equipment as appropriate. Coaches and counsels staff on areas requiring further improvement.
- Develop and maintain relationships with internal/external departments such as DGCA, safety, security, police, immigration, customs etc., to ensure facilitation of Passenger Services operational needs.
- Responsible for the control and management of Airport Services employees on a shift basis, ensuring that all supervisors and staff are regularly made aware of important operational/policy decisions, that these are implemented, and that staff discipline and morale is maintained at acceptable levels. Keeping the ASM updated at all times. Responsible for ensuring an efficient and productive utilization of staff and equipment to achieve the required service results in a cost-effective manner.
- Maintain efficient contingency systems and leads the implementation of effective fall-back measures in the event of a DCS (Departure Control System) disruption in coordination with ASM. This is to ensure that the business continuity is maintained with total compliance with safety and mínimal disruption to service delivery and on-time performance of flights.
- Support the ASM in managing the annual budget of revenue, expenses, and capital expenditure. Recommend to the ASM cost efficient services that best represents value for money. Create dynamic measurement and reporting systems, for purposes of providing periodic reports on the operations. Monitor and report to the ASM the overall performance of all areas in terms of costs, revenue, productivity, quality, safety, and security. Regularly analyse results with a view to pro-actively highlight emerging issues to the ASM.
- As required, conceive, manage and implement short and mid-term projects under the guidance of the Airport Services Manager. Using Project Management principles, identify weaknesses in the operation and focus work efforts in a structured way on building a more robust airport services product.

**Qualifications & Experience: To be considered for this role, you must meet the below requirements**:

- Degree /Honours in Aviation Management or similar.
- Fluent in spoken and written English and local language.
- Ability/Skills: Must be able to work under pressure in an environment which requires a very high degree of initiative.
- Other Information: The job holder is responsible for adhering to the relevant health and safety requirements and safe working practices applicable to their employment. This role will also involve extended periods of travel outside UAE.

Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels

  • Duty Airport Services Manager Programme

    5 months ago

    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: As a trainee, you will manage and ensure a safe, efficient, cost effective and timely airport shift operations so that Emirates image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the company’s commercial, safety and security policies, standards and procedures. In liaison with the...

  • Airport Services Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Atlantis Resort Full time

    As the Airport Services Manager at Atlantis Dubai, you will play a pivotal role in overseeing airport operations to ensure a seamless and exceptional experience for guests. Reporting to the Manager, Transport of Atlantis Dubai, you will lead a team of airport service agents, handle logistics, and collaborate with stakeholders to uphold the high standards of...

  • Assistant Manager, Airport Services

    5 months ago

    Dubai, United Arab Emirates Atlantis The Palm Full time

    Assistant Manager, Airport Services (11523) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...

  • Costumer Service Airport Greeter

    5 months ago

    Dubai, United Arab Emirates Mansi Star Tourism LLC Full time

    The job holder will be working for a tourism company. your duties include receiving guest from airport on behalf of a company. You will play pivotal role in welcoming and assisting guests, ensuring a smooth transition from the airport to their destination. - Service focused personality is essential and previous experience working in a same field is...

  • Assistant Manager, Airport Services

    5 months ago

    Dubai, United Arab Emirates Talent Pal Full time

    Assistant Manager, Airport Services (11523) At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’...

  • Ddf Careers Registration

    5 months ago

    Dubai, United Arab Emirates Dubai Duty Free Full time

    WHO ARE WE LOOKING FOR Highly motivated individuals who are passionate to be part of and build a career in Dubai Duty Free, a multi-awarded Airport Retailer. ABOUT THE CANDIDATE Interested individuals are welcome to complete the registration process which includes the following steps: - Personal details - Questions & Answer - Career History - Key Skills...

  • Airport Representative

    6 months ago

    Dubai, United Arab Emirates Matrashabd Consulting Full time

    **Responsibilities**: - Greet passengers upon arrival and departure, providing assistance and information as needed. - Assist passengers with check-in procedures, including ticketing, baggage handling, and boarding. - Provide guidance and directions to passengers regarding airport facilities, services, and amenities. - Address passenger inquiries,...

  • Khatwaty High School Graduates Programme

    3 weeks ago

    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: Are you a driven and ambitious UAE National high school graduate looking to make a mark in a world-class organization? The **Khatwaty High School Graduates Programme **is your gateway to a dynamic career across a range of exciting departments, equipping you with the skills and opportunities to lead teams and shape the future of one of the...

  • Airport Services Agent

    5 months ago

    Dubai, United Arab Emirates Qatar Airways Full time

    About the role: An exciting opportunity with Qatar Airways to join the ground services department in Dubai, United Arab Emirates as Airport Services Agent. In this role you will deliver excellent service at the airport, helping create a stress-free environment for customers travelling with Qatar Airways. You will ensure passengers receive total quality...

  • Duty Manager

    5 months ago

    Dubai, United Arab Emirates Grand Mercure Hotel and Residences Dubai Airport Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Airport Liaison

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Airport Representative Role SummaryMandarin Oriental Hotel Group seeks a skilled Airport Representative to join our team. In this role, you will be responsible for coordinating with Concierge and Guest Relations to prepare a daily guest arrival list by flight details.Key Responsibilities:Coordinate with Concierge and Guest Relations to prepare a daily guest...

  • Airport Operations Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Talent Pal Full time

    Job Title: Airport Operations ManagerWe are seeking a highly skilled Airport Operations Manager to join our team at Talent Pal. As a key member of our Airport Operations Team, you will be responsible for driving business planning and operational management across key Emirates Airport Services functional areas.Key Responsibilities:Drive business planning and...

  • Airport Staff

    2 months ago

    Dubai, United Arab Emirates Tadasei Consults Full time

    **Responsibilities**: - Assist passengers with check-in, boarding, and luggage handling. - Provide information and directions to passengers regarding airport facilities, flights, and services. - Ensure the security and safety of passengers and staff by following airport regulations and procedures. - Manage baggage claims and handle lost luggage inquiries. -...

  • Airport Planner

    4 months ago

    Dubai, United Arab Emirates Archer Recruitment Pte Ltd Full time

    Our client is a leading international engineering and project management consultancy group seeking to hire Airport Planners in Dubai. **Requirements**: - Holds a minimum of a Bachelors Degree in Architecture or related aviation / engineering field - Ideally, 10+ years' experience of airport master-planning - International experience is preferred (i.e....

  • Airport Representative

    2 months ago

    Dubai, United Arab Emirates Qqada Full time

    **Responsibilities**: - Greet and assist passengers arriving at or departing from the airport. - Provide information on flights, transportation, and airport services. - Coordinate with airlines, transportation companies, and hotel representatives for smooth transfers. - Assist passengers with check-in, boarding, and luggage handling. - Manage and resolve...

  • Service Delivery Manager, Airport Operations

    5 months ago

    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: dnata is one of the world’s largest air and travel services providers; offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. As a **Service Delivery Manager (UAE National) **, you will provide...

  • Airport Staff

    6 months ago

    Dubai, United Arab Emirates Hireget Full time

    **Responsibilities**: - Assist passengers with check-in, baggage handling, and boarding processes. - Provide information and guidance to passengers regarding flight schedules, gate locations, and airport facilities. - Operate check-in kiosks, baggage claim systems, and other airport equipment. - Ensure compliance with airport security protocols and...

  • Airport Staff

    2 months ago

    Dubai, United Arab Emirates Iyanli Full time

    We are seeking efficient and customer-focused Airport Staff to assist with various airport operations. The Airport Staff will be responsible for ensuring smooth passenger experiences and operational support. **Responsibilities**: - Assist passengers with check-in, boarding, and baggage claims. - Provide information regarding flights and airport services. -...

  • Airport Staff

    1 month ago

    Dubai, United Arab Emirates Tadasei Consults Full time

    **Responsibilities**: - Assist passengers with check-in, boarding, and baggage handling. - Provide directions and answer questions from passengers and visitors. - Ensure safety regulations and security procedures are followed. - Assist with wheelchair services, special assistance, and priority boarding. - Manage lost and found services. - Maintain...

  • Airport Representative

    1 month ago

    Dubai, United Arab Emirates Qqada Full time

    **Responsibilities**: - Meet and greet passengers at the airport. - Assist with check-in procedures, baggage handling, and boarding processes. - Provide information about flights, services, and airport facilities. - Resolve passenger inquiries and address any issues that arise. - Coordinate with airport staff and airline representatives to ensure a smooth...