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Manager Lounge
1 week ago
Job Purpose:
Lead and develop strategies for the Emirates Airport Lounge Product for the Hub/Outstation.
Work with all internal and external stakeholder to ensure the delivery of the world class Emirates customer experience at all Lounge touch points in Hub/Outstations.
Continuously innovate to make sure the Emirates customer experience remains at the cutting of edge of lounge experiences. Job Accountabilities- Manage the lounge development strategy (Hub/Outstation) to advance product and solutions while consolidating feedback and input from customers and partners to translate customer needs into products and services
- Plan the "Design Standards" and guidelines of lounge products and services, to ensure adherence with the overall EK brand.
- Research and identify customer trends, needs and expectations in hospitality and airline industry to factor into designing products and services
- Champion infrastructure developments, expansion projects and renovation of existing lounges for Emirates Airport Services.
- Review and re design customer touchpoints processes as needed with the aim of achieving substantial improvements in critical performance measures, such as, cost, quality and service.
- Establish and develop strategic partnerships with key internal and external stakeholders, playing a key role in supplier negotiation with procurement on contracts terms and conditions for the contracting of goods and services (for example but not limited too, EKFC for HUB Lounge catering and Service Delivery for Outstation Lounge catering), ensuring smooth delivery and implementation of services.
- Review and evaluate the presentation of all lounge products eg.
- Evaluate the lounge product and services offering and service level agreement (SLA) with suppliers, by conducting independent quality audits and report findings so as to initiate corrective action where required or to identify new opportunities for enhancing the customers lounge experience.
- Lead a team to continuously analyse customer data, hospitality and industry trends to support new lounge product ideas and enhance existing products and services.
Qualifications & Experience:
Qualifications: - Degree or Honours (12+3 or equivalent)
Experience / Knowledge/skills:
- 10 yrs. Airport Operations / Hospitality / Product & Interior design / Food & Beverage
- Experience in Product Design and Project Management
- Experience in Airport Operations with at least 3 years in a managerial capacity.
Leadership Role:
Yes Safety Sensitive Role:
No
Salary & Benefits:
Join us in a management role and enjoy an attractive tax-free salary.
On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.
That's on top of transport benefits, life insurance and more.-
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