Assistant Lounge Manager for The Waldorf Astoria
3 weeks ago
Assistant Lounge Manager for the Waldorf Astoria Dubai International Financial Centre
As an Assistant Lounge Manager for the Waldorf Astoria Dubai International Financial Centre, you are responsible for managing service operations to deliver an exceptional guest experience while training the team members and working within budgeted guidelines to achieve financial targets.
**What will I be doing?**
As an Assistant Lounge Manager, the main purpose of the role is to be fully accountable for the operations of the outlet while planning, organizing and leading all processes of outlet operations to ensure the delivery of a quality food and beverage experience and achieve highest guest satisfaction. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage the Outlet service to consistently meet high standards as defined by the hotel and Hilton brand standards.
- Monitor service and food and beverage standards in the outlet ensuring compliance, quality and consistency while addressing under performance as necessary.
- Assist the General Manager Restaurant & Bars in initiating special/innovative on brand/concept promotions, offers and activities that generate additional revenue and interest.
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.
- Make recommendations for modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.
- Ensure team members maximize all sales opportunities.
- Ensure team members consistently maintain brand standards and high levels of customer service
- Actively engage with guests to obtain feedback and measure satisfaction, address areas of concern as required.
- Ensure appropriate communication processes are established.
- Accurately manage all transactions during service.
- Manage Team Member schedules, stock, and wastage levels.
- Any other duties assigned by the General Manager Restaurant & Bars.
**What are we looking for?**
The Assistant Lounge Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum 1-2 years of F&B; leadership experience as an Assistant Lounge Manager in luxury hotels.
- Previous experience in successful high volume / quality standalone F&B; concepts.
- Excellent interpersonal skills and grooming standards.
- Proven track record in successfully launching promotions / new concepts.
- Excellent / Creative Menu and Beverage List Development Abilities.
- Strong Knowledge of Implementing Brand Standards.
- Creativity and innovation in food and beverage concepts and operations.
- Demonstrable achievements in improving guest satisfaction and profitability.
- Experience with Forbes or other quality model highly regarded.
- Good problem solving and follow up ability.
- Flexibility to respond to a range of different work situations.
- Ability to work on your own or in teams.
**What will it be like to work for Waldorf Astoria Hotels & Resorts?**
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for
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