Ticketing Consultant for Cultural Sites

3 months ago


Abu Dhabi, United Arab Emirates Al Nahiya Group Full time
The TicketingConsultant will lead ticketing operations for the Department ofCulture and Tourism in Abu Dhabi managing ticket sales and accesscontrol across 17 cultural sites and events. This role requires astrategic thinker with expertise in ticketing systems customerservice and project management. The successful candidate willenhance visitor experiences while ensuring efficient and effectiveticketingprocesses.

Requirements
  • Leadershipand Management: Oversee the Ticketing Unit providing guidance andsupport to team members to achieve operationalgoals.
  • TicketingStrategy Development: Develop and implement ticketing strategiesthat maximize revenue while ensuring a seamless visitorexperience.
  • SystemManagement: Manage and optimize ticketing systems and platformsensuring they are userfriendly and integrated with otherdepartmentalsystems.
  • CustomerExperience Enhancement: Monitor customer feedback and ticketingperformance metrics to identify areas for improvement in visitorservices.
  • ProjectManagement: Lead discussions with site managers to gatherrequirements and manage ticketing software projects. Overseeproject timelines budgets and vendorcoordination.
  • BusinessAnalysis: Translate business requirements into technicalspecifications for ticketing implementation. Conduct gap analysisand recommendsolutions.
  • Collaboration:Work closely with other departments including marketing operationsand events to coordinate ticketing for special events andexhibitions.
  • UXDesign: Collaborate with UX designers/agencies to createuserfriendly ticketing flows. Implement continuous improvementsbased on userfeedback.
  • Reportingand Analysis: Prepare regular reports on ticket sales visitordemographics and trends to inform strategic decisionmaking. Tracksystem performance user satisfaction andrevenue.
  • BudgetManagement: Assist in the development and management of theticketing budget ensuring costeffectiveoperations.
  • Trainingand Development: Train and develop staff on ticketing processescustomer service standards and systemusage.
  • Complianceand Security: Ensure compliance with all relevant regulations andsecurity protocols related to ticket sales and visitoraccess.



Leadership and Management: - Oversee the Ticketing Unit, providingguidance and support to team members to achieve operational goals.Ticketing Strategy Development: - Develop and implement ticketingstrategies that maximize revenue while ensuring a seamless visitorexperience. System Management: - Manage and optimize ticketingsystems and platforms, ensuring they are user-friendly andintegrated with other departmental systems. Customer ExperienceEnhancement: - Monitor customer feedback and ticketing performancemetrics to identify areas for improvement in visitor services.Project Management: - Lead discussions with site managers to gatherrequirements and manage ticketing software projects. Overseeproject timelines, budgets, and vendor coordination. BusinessAnalysis: - Translate business requirements into technicalspecifications for ticketing implementation. Conduct gap analysisand recommend solutions. Collaboration: - Work closely with otherdepartments, including marketing, operations, and events, tocoordinate ticketing for special events and exhibitions. UX Design:- Collaborate with UX designers/agencies to create user-friendlyticketing flows. Implement continuous improvements based on userfeedback. Reporting and Analysis: - Prepare regular reports onticket sales, visitor demographics, and trends to inform strategicdecision-making. Track system performance, user satisfaction, andrevenue. Budget Management: - Assist in the development andmanagement of the ticketing budget, ensuring cost-effectiveoperations. Training and Development: - Train and develop staff onticketing processes, customer service standards, and system usage.Compliance and Security: - Ensure compliance with all relevantregulations and security protocols related to ticket sales andvisitor access.
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