Ticketing Consultant for Cultural Sites
3 months ago
Requirements
- Leadershipand Management: Oversee the Ticketing Unit providing guidance andsupport to team members to achieve operationalgoals.
- TicketingStrategy Development: Develop and implement ticketing strategiesthat maximize revenue while ensuring a seamless visitorexperience.
- SystemManagement: Manage and optimize ticketing systems and platformsensuring they are userfriendly and integrated with otherdepartmentalsystems.
- CustomerExperience Enhancement: Monitor customer feedback and ticketingperformance metrics to identify areas for improvement in visitorservices.
- ProjectManagement: Lead discussions with site managers to gatherrequirements and manage ticketing software projects. Overseeproject timelines budgets and vendorcoordination.
- BusinessAnalysis: Translate business requirements into technicalspecifications for ticketing implementation. Conduct gap analysisand recommendsolutions.
- Collaboration:Work closely with other departments including marketing operationsand events to coordinate ticketing for special events andexhibitions.
- UXDesign: Collaborate with UX designers/agencies to createuserfriendly ticketing flows. Implement continuous improvementsbased on userfeedback.
- Reportingand Analysis: Prepare regular reports on ticket sales visitordemographics and trends to inform strategic decisionmaking. Tracksystem performance user satisfaction andrevenue.
- BudgetManagement: Assist in the development and management of theticketing budget ensuring costeffectiveoperations.
- Trainingand Development: Train and develop staff on ticketing processescustomer service standards and systemusage.
- Complianceand Security: Ensure compliance with all relevant regulations andsecurity protocols related to ticket sales and visitoraccess.
Leadership and Management: - Oversee the Ticketing Unit, providingguidance and support to team members to achieve operational goals.Ticketing Strategy Development: - Develop and implement ticketingstrategies that maximize revenue while ensuring a seamless visitorexperience. System Management: - Manage and optimize ticketingsystems and platforms, ensuring they are user-friendly andintegrated with other departmental systems. Customer ExperienceEnhancement: - Monitor customer feedback and ticketing performancemetrics to identify areas for improvement in visitor services.Project Management: - Lead discussions with site managers to gatherrequirements and manage ticketing software projects. Overseeproject timelines, budgets, and vendor coordination. BusinessAnalysis: - Translate business requirements into technicalspecifications for ticketing implementation. Conduct gap analysisand recommend solutions. Collaboration: - Work closely with otherdepartments, including marketing, operations, and events, tocoordinate ticketing for special events and exhibitions. UX Design:- Collaborate with UX designers/agencies to create user-friendlyticketing flows. Implement continuous improvements based on userfeedback. Reporting and Analysis: - Prepare regular reports onticket sales, visitor demographics, and trends to inform strategicdecision-making. Track system performance, user satisfaction, andrevenue. Budget Management: - Assist in the development andmanagement of the ticketing budget, ensuring cost-effectiveoperations. Training and Development: - Train and develop staff onticketing processes, customer service standards, and system usage.Compliance and Security: - Ensure compliance with all relevantregulations and security protocols related to ticket sales andvisitor access.
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