Ticketing Officer

7 days ago


Abu Dhabi, United Arab Emirates Align Staffing Solutions Full time

We are currently hiring Ticketing Officer

**Responsibilities**
- **Operational Oversight**: Supervise the on-site ticketing operation to ensure smooth ticket sales and information provision processes for visitors. Guarantee efficient entry and maintain the highest standards of visitor welcome.
- **Collaboration and Support**:Assist the Ticketing Unit Head and other functions in optimizing ticketing products, offers, and B2B ticketing operations. Ensure compliance with regulations and agreed policies/procedures.
- **Continuous Improvement**:Collaborate closely with Visitor Services Section and Unit Heads and Supervisors to continuously monitor and enhance operational effectiveness. Assess and improve the performance of the third-party outsourced staffing provider.
- **Complaint Handling**: Administer responses to escalated ticketing-related complaints and queries, demonstrating effective management of customer concerns and ensuring satisfactory resolution.
- **Data Analysis and Reporting**: Review ticketing and visitor-counting system reports to identify trends in visitor footfall, enabling proactive management of high and low traffic periods. Deliver comprehensive reports and analysis as required by the business.
- **Standard Operating Procedures (SOPs)**: Support the development and oversee the implementation of Ticketing SOPs to ensure efficient management and continual improvement of operations. Ensure adherence to cash reconciliation, reporting, and money transfer procedures.
- **Direct Operational Support**:Provide direct supervision for ticket sales and information provision when necessary, ensuring seamless operations during peak times or in the absence of staff.
- **Flexibility and Additional Duties**: Undertake any other duties assigned by the Visitor Services Section Head and Ticketing Unit Head, contributing to the overall success of the visitor experience

**Working Days/hours** - 6 days working, 9 hours duty

**Benefits**
- Visa, medical insurance
- Ticketing Officer in the Subject Or directly share your CV on WhatsApp at: 058 203 0330**

**Job Types**: Full-time, Permanent

**Salary**: AED14,000.00 - AED15,000.00 per month


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