Guest Relations Officer

3 weeks ago


abu dhabi, United Arab Emirates Property Shop Investment LLC (PSI) Full time
Maher El-GendyTechnical Recruitment & Headhunting | Talent Acquisition | | HR | HR Generalist | Ex Vodafone | Ex SYKES | Ex Hyundai Rotem | SAP userJob Description:Property Shop Investments is seeking a Guest Relations Associate to join our team at our office located within Conrad Hotel, Abu Dhabi. As a Guest Relations Associate, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Responsibilities:Greet and welcome guests in a friendly and professional mannerAssist guests with inquiries, requests, and complaints promptly and efficientlyHandle guest check-ins and check-outs, ensuring accuracy and efficiencyMaintain a neat and organized front desk areaCoordinate with other departments to fulfill guest requests and resolve issuesProvide information about hotel facilities, services, and local attractionsAssist in managing reservations and bookingsUphold company standards for guest satisfaction and service qualityPerform administrative tasks as neededQualifications:2-4 years of experience in hospitality or customer serviceExcellent communication and interpersonal skillsFluency in English; additional languages are an advantageStrong problem-solving skills and ability to handle guest inquiries effectivelyDegree in Hospitality, Tourism, or related field is preferredAbility to work in a fast-paced environment and handle multiple tasksAvailability to join immediately and in Abu Dhabi.If you meet the qualifications and are passionate about delivering exceptional service to guests, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience and availability.
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