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Doorman, Concierge

2 months ago

Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
An ideal candidate must have previous experience as a Doorman or Bellman in a luxury hotel in Dubai.

Responsibilities

  • Initiate contact with guests entering and departing the hotel, while opening and closing the main hotel door.
  • Assist guests with luggage and load luggage onto carts for bellman delivery including providing baggage checks for guests.
  • Assist guests with car doors.
  • Responsible for flow of street traffic outside the hotel.
  • Maintain the cleanliness of the entrance.
  • Obtain department keys and radio / phone; ensure security of such.
  • Maintain complete knowledge and comply with all hotel a departmental policies and procedures.
  • Remain in assigned postposition, maintaining correct stance.
  • Collect and record guest preferences.
  • Ensure Bell carts, Carpets and all other supplies and equipment are at all times aligned correctly at the Front Door.
  • Assist guests in locating and retrieving lost luggage.
  • Assist guests in getting taxis.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Follow all the FLHSS&E requirements and procedures