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Franchise Hotel

2 months ago

Dubai, United Arab Emirates IHG Hotels & Resorts Full time
This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952. So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn? family.

Your day to day

The Housekeeping Coordinator is responsible to assist in providing the below task;

Ø Answers all telephones and generate computerized reports to ensure department compliance with service standards.

Ø Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met

Ø Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.

Ø Respond to all emergency calls and appropriately notifying other departments.

Ø Present a positive, professional, and courteous image, to insure guest satisfaction and maintenance of HIEX's high quality standards. Remain calm and perform all essential functions during emergency situations.

Ø Reporting and follow up on any maintenance defects or other issues.

Ø Dealing with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.

Ø Professional telephone etiquette. Ability to accept, repeat and verify all forms of communications

Ø Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and maintain presentations, records, spreadsheets and databases.

Ø Entering data into the database or OASYS system for maintaining accurate records.

What We Need From You

Experience and Skills:

  • Previous hotel-related experience as Housekeeping Coordinator
  • Skills in computer and operating system
  • Skills in dealing diplomatically with the public under stressful events
  • Experience in supervising a team
  • Ability to demonstrate delegation skills
  • Flexibility to respond quickly and positively to a range of work situations

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.