Personal Shopper Net A Porter Uae
Found in: beBee S AE - 1 month ago
YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group's Online Flagship Stores Division partners with many leading luxury brands to power their own e-commerce destinations.
The Group has 4.3 million high-spending active customers globally. As pioneers in bringing together the realms of technology and luxury, YOOX NET-A-PORTER satisfies the most discerning clientele with expertly curated products from the world's most coveted brands, personalised end-to-end service, the latest technology and inspiring content, all shaped by 20 years of insights into the modern shopper.
To support the teams who are powering this ecosystem we have a global Corporate division consisting of departments including Legal, Finance, Marketing and Sales, Strategy, Human Resources, Central Services and PR and Communications.
YNAP Middle East is now seeking an exceptionally talented Personal Shopper to join the Personal Shopping NET-A-PORTER team. The role is primarily sales orientated and will involve creating lasting customer relationships with both new and existing customers. Most importantly, you will provide exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs - wherever they are
Some of the essentials for you to know are:
Location: Dubai Office
Department Size: 10
Reporting into: Client Relations and Personal Shopping Manager
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependent on the type of role you are in
- Our famous staff discount along with exclusive staff sales
- Annual airfare to home country
- Group Medical & Life Insurance coverage
- Flexible working (Work in Office 2 days/week - WFH 3 days/week)
- A chance to be part of a fun and caring team that support each other Here is a breakdown of what you'll be doing:
Sales:- Proactively target and build personal relationships with high value customers in the ME region
- Develop an understanding of your customers' fashion and lifestyle preferences
- Identify customers shopping spend and trends season on season, feedback to your seniors and follow up with the relevant strategy
- Ensure that sales leads are identified and prioritized in your daily workload
- Maximizing the use of the technology available to meet your sales targets Customer Relationship:
- Optimize every opportunity to grow customer base and acquire new high value clients for your personal shoppers
- Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
- Always demonstrate exemplary standards of customer service and to all customers (internal and external), in line with brand and department standards Teamwork:
- Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximize sales closed on waiting lists
- Support your team members in their absence to ensure customer service is never compromised and sales are not lost
- Partner with the customer care team at the Distribution center to ensure VIP customers issues are resolved swiftly and satisfactorily Customer Campaign:
- Participate in EIP customer and marketing / partnership events as required
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Associate
Workplace Type: Hybrid
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