Head Guest Relations Executive

4 weeks ago

Dubai, United Arab Emirates Jumeirah Full time


About Jumeirah:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Head Guest Relations Executive to join our team in Jumeirah Marsa Al Arab. The main duties and responsibilities of this role are:

  • Oversee a team of hostesses, ensuring they adhere to the Restaurant Reservations Standard Operating Procedures (SOP) and optimizing table allocation and guest flow.
  • Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, ensuring a smooth flow of guest seating and service.
  • Manage dining reservations and coordinate special F&B events for guests, ensuring efficient communication and collaboration with restaurant staff and other departments.
  • Accurately assess guest needs and expectations, including those with special requirements, and provide personalized recommendations and assistance, demonstrating a thorough understanding of menu offerings and dietary preferences.
  • Ensure all guest needs and requests are promptly met within established timeframes, consistently delivering exceptional service and hospitality.
  • Possess extensive knowledge of all in-house services, including dining options, amenities, and local area information, to provide comprehensive assistance and enhance the guest experience.
  • Demonstrate in-depth familiarity with the menu to confidently address guest inquiries, recommend dishes, and highlight current specials or promotions, contributing to increased guest satisfaction and sales.
  • Answer incoming calls within three rings using the JI Standard script, delivering professional and informative responses to guest inquiries, reservation requests, and other inquiries.
  • Monitor and maintain the hostess desk area, ensuring cleanliness, organization, and compliance with grooming and uniform standards.


About You:

The ideal candidate for this position will have the following experience and qualifications:

  • Minimum of one year and six months of experience as a hostess, in a reputable hospitality brand or a standalone restaurant is required for this role.
  • Excellent communication abilities to greet guests, understand their preferences, and relay information to the F&B team.
  • Proficiency in English is required, ideally complemented by proficiency with a second language (Spanish, French, Arabic, Russian, German, Mandarin, and/or Greek).
  • Impeccable grooming and professional appearance, adhering to the restaurant's uniform and elevated grooming standards.
  • Ideally previous experience in a leadership role, overseeing a team of hostesses or similar direct reports, demonstrating managerial and team coordination skills.


About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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