Senior Director, Revenue Management Centre

About Hilton

Hilton is one of the largest and fastest growing hospitality companies in the world with more than 7295 properties in 123 countries & territories. Hilton has been consistently recognised for its award-winning culture and was recently named No.1 Worlds Best Workplace by Fortune Magazine and Great Place to Work. In the 104 years since our founding, we have defined the hospitality industry and established a portfolio of 22 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 146 million members in our award–winning customer loyalty program, Hilton Honors.

If so, then this could well be a fantastic career opportunity for you…….

The Senior Director RMCC, Middle East and Africa is responsible for leading the revenue management consolidated centre to deliver maximum revenues with minimal risks. This leadership role will recruit, grow, and develop the team and form and drive the commercial strategy to maximise revenues, profit and market share.  The Senior Director RMCC is accountable for creating the culture that drives an engaged and high performing team of cluster revenue managers, in line with Hilton Strategic Priorities and Hilton Values The incumbent will be a poised and diplomatic communicator, able to work with and influence multiple stakeholders across our matrix organisation.  In addition, the incumbent will have a good understanding of the commercial and revenue management levers, which drive commercial success.

Position Statement: 

The Senior Director RMCC, Middle East and Africa is responsible for leading the revenue management consolidated centre to deliver maximum revenues with minimal risks. This leadership role will recruit, grow, and develop the team and form and drive the commercial strategy to maximise revenues, profit and market share.  The Senior Director RMCC is accountable for creating the culture that drives an engaged and high performing team of cluster revenue managers, in line with Hilton Strategic Priorities and Hilton Values The incumbent will be a poised and diplomatic communicator, able to work with and influence multiple stakeholders across our matrix organisation.  In addition, the incumbent will have a good understanding of the commercial and revenue management levers, which drive commercial success.

Position Summary: 

The following are key areas of responsibility:

Leading Teams:    Ensure that effective processes are in place for the recruitment, induction, training and development of all people in the team    Identify talents within the Centre and develop them for future increased responsibility    Ensure training and succession plans for all senior positions and direct reports    Be a coach and mentor to the senior team members    Drive team performance through clearly focusing effort through objectives and targets. Set clear annual objectives for the Centre and each team member, and proactively manage performance to achieve these objectives    Ensure that performance is reviewed on a regular basis, recognize and celebrate successes, and refocus efforts where targets are missed    Address performance issues in a supportive, timely and decisive manner    Ensure that all people in the team are trained and equipped to excel in their roles    Ensure that appropriate skill trainings are available to all team members in conjunction with global Hilton training programs    Provide advice, guidance and direction to the team, communicate regularly and monitor performance in a thorough and timely manner    Ensure the team presents a cohesive, structure approach to their work and maximize revenue potential, whilst effectively applying Hilton processes and systems.    Create a culture that motivates and encourages team members to perform to the best of their ability, minimizing conflict when it occurs.

Planning & Organizing:    Create the annual strategic framework for the RMCC MEA team ensuring activities are aligned to the global commercial business plan with objectives to be stretched and achievable.     Directs the revenue management teams to identify opportunities and risks within specific markets and implement initiatives and strategies to maximize revenue    Recommend, implement and monitor appropriate rate and availability activity responding to short, medium, and long term business needs    Direct activities in the area of Revenue Management, Business Analysis, Business Operations and Development to ensure activities contribute to the overall success of the area     Manage the budget allocated within company guidelines

Management Information    Deliver effective business analysis and intelligence to the MEA Commercial Leadership, Regions and Hotels in order to develop understanding of the business trends and develop appropriate reactive and proactive initiatives    Ensure accurate budget and forecast information are prepared on time and to correct standards and effectively communicates to sales and marketing to enable them to develop programs to deliver business to hotels in need periods    Foster a culture where the RMCC team engages with the wider commercial services function to gain insights and identify initiatives to maximize commercial strategies.      Implement systems and processes to monitor pricing policies and determine changes to drive performance    Develop, implement and monitor the necessary business processes that deliver useful, accurate and relevant information for analysis    Ensure processes and systems are in place to extract and utilize relevant data, in alignment with global analytics teams. 

Customer Relationships:    Implement and monitor processes and systems to ensure that accurate customer information is collected, maintained and made available in order to deliver outstanding customer service and develop relevant sales, marketing and distribution strategies    Liaise with other Centre Leadership, functional and regional leaders, Hotel Operations and General Managers to understand requirements and business needs from the revenue functions    Attend and contribute to meetings to deliver information, progress updates and participate in the development of future plans and strategies    Ensure hotels are kept up to date with system changes and developments

Executing for Results:    Work closely in partnership with the Regional Commercial Teams, and in close collaboration with the respective Commercial heads in each of the MEA regions & Global Functional Heads    Work closely in partnership with Global RMCC Leadership Teams to ensure global initiatives are implemented and managed properly through to delivery    Ensure the regional commercial initiatives are planned adequately and managed properly through to delivery within RMCC MEA

Building relationship and using Influence:    Develop and maintain excellent relationships with senior personnel across the company    Develop strong relationships with key Commercial partners in the region to further strengthen the commercial performance    Maintain strategic alliances with Global RMCC Leadership and Revenue Management Teams    The role will attend property visits, corporate meetings, budget & forecast reviews as required    Maintain excellent relations and ensures coordination with the Commercial Services EMEA team to enable collective effectiveness.

Direct Reports:

This role will have the leadership team (9 team members) in the Centre will report to this position with overall leadership of the full Centre team of 50.  Requirements

What are we looking for?

Applicants must come from a commercial revenue management background ideally from within the hotel / hospitality sector. This is a senior level regional role responsible for directing revenue management strategy for 130 hotels and managing a large and diverse team representing over 20 different nationalities.

The following skills and experience are essential:     Proven success in executive communication, including the ability to leverage data in strategic communication.      Proven strong people management experience in a large and complex team structure     The ability to quickly gain an understanding of new markets in order to make recommendations on how to achieve the targets    Demonstrate big picture thinking and strategic planning capabilities    Excellent communication skills; presentations, written and public speaking.    Ability to direct collaboration among cross-functional teams including external resources    Ability to analyze departmental financial data in order to make strategic and tactical decisions    Leads by example to resolve conflicts, introduce change and ensure collaboration amongst others    Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information    Ability to take initiative to identify, prioritize and implement actions required to achieve functional goals    Strong problem-solving skills, including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem-solving skills in others    Ability to provide development and mentoring to others    Budget and management skills    Ability to work independently and manage the work of others    Ability to deliver performance feedback to subordinates to improve overall performance    Ability to motivate, drive and inspire team members    Proven understanding of client business and category, including business plans and competitive environment     Experience working in multi-cultural or international settings    Demonstrate influencing and collaboration skills     Keen attention to detail    Fluency in spoken and written English

Required Qualifications    Proven strong leadership and people management experience in a large and complex team structure    Bachelor’s degree and/or 10 years of experience in a multi-cultural or internal settings    Excellent in Microsoft Outlook, MS Word, Excel and PowerPoint    Strong customer service and communication skills (verbal, written), while employing diplomacy with high-level executives and customers within the organization on a global scale.    Critical thinking and both quantitative and qualitative analytics skills with the ability to use logic and reasoning to identify the strengths/weakness of alternative and differentiated solutions, conclusions or approaches to problem.    Self-starter, well organized, extremely detail-oriented and an assertive team player, willing to take ownership of responsibilities, and possess a high level of positive energy and drive    Excellent time management and organizational skills    Ability to manage multiple priorities, work well under pressure and effectively handle concurrent demands to prioritize responsibilities    Ability to work independently with minimal supervision    Absolute discretion and confidentiality regarding sensitive information

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Source: Hospitality Online