itil

Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare regular reports for managementConduct training sessions for staff on new...

A leading technology solutions provider in Dubai is looking for a System Analyst with over 5 years of experience. The successful candidate will analyze business requirements, provide system support, and act as a liaison between stakeholders and IT teams. Ideal applicants will possess a Bachelor's degree in Information Technology and have knowledge of ITIL...

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions:Required CertificationsITILMCSECCNAOffice 365 certification (preferred)Skills & CompetenciesStrong troubleshooting and analytical skillsExcellent communication and customer service abilitiesGood knowledge of networking...

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions:Required CertificationsITILMCSECCNAOffice 365 certification (preferred)Skills & CompetenciesStrong troubleshooting and analytical skillsExcellent communication and customer service abilitiesGood knowledge of networking...

First Abu Dhabi Bank seeks a Principal Analyst - Change Management in Abu Dhabi, UAE. This role involves leading enterprise change governance and managing the ServiceNow platform within a strict financial environment.The ideal candidate will have around 10 years' experience in IT Service Management, expertise in ServiceNow, and strong communication skills....

Inception42 is seeking an ITSM Manager to lead the design, implementation, and continuous improvement of ITIL-based processes across the enterprise. You will mature ITSM frameworks within InceptionAI’s AI-driven ecosystem, ensuring operational excellence, compliance, and service quality.You will collaborate with Engineering, Product, Security, and Customer...

A technology solutions provider based in Abu Dhabi is looking for a System Analyst with over 5 years of experience. The role requires analyzing business needs and translating them into system specifications, providing daily support, acting as a liaison between stakeholders, and ensuring compliance with policies. A bachelor's degree in IT or Computer Science...

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions: Required Certifications ITIL MCSE CCNA Office 365 certification (preferred) Skills & Competencies Strong troubleshooting and analytical skills Excellent communication and customer service abilities Good...

DiceTek UAE is seeking a System Analyst - Banking Systems in Dubai to support enterprise banking applications. The analyst will connect business stakeholders, system owners, and IT teams to ensure systems are secure and reliable.The ideal candidate should have a bachelor’s degree in IT, strong experience in system analysis, and familiarity with banking...

Ankabut in the UAE seeks an experienced Service Governance Specialist to establish and continuously improve the IT Service Governance Framework, ensuring resilient and compliant IT service delivery across the role focuses on governing ITSM practices, supplier performance, risk management, and ITGC compliance, with a UAE National requirement. Candidates with...

Black Pearl Consult is looking for a talented Service Governance Specialist who will establish and mature the IT Service Governance Framework in Abu Dhabi. This UAE National role emphasizes proactive service management using ITIL 4 and ISO 20000 standards.The candidate will be responsible for governance over service performance, operational KPIs, and SLA...

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions: Required CertificationsITILMCSECCNAOffice 365 certification (preferred)Skills & CompetenciesStrong troubleshooting and analytical skillsExcellent communication and customer service abilitiesGood knowledge of...

DiceTek UAE is seeking a System Analyst - Banking Systems in Dubai to support enterprise banking applications. The analyst will connect business stakeholders, system owners, and IT teams to ensure systems are secure and reliable.The ideal candidate should have a bachelor’s degree in IT, strong experience in system analysis, and familiarity with banking...

APAR invites an experienced IT Service Management professional to join our enterprise IT operations. You will manage incidents and service requests, ensuring timely resolutions and strong SLA adherence in a fast-paced environment. The role requires hands-on ServiceNow expertise, ITIL certification, and familiarity with Microsoft Intune and enterprise apps...

Ankabut in the UAE seeks an experienced Service Governance Specialist to establish and continuously improve the IT Service Governance Framework, ensuring resilient and compliant IT service delivery across the organization. The role focuses on governing ITSM practices, supplier performance, risk management, and ITGC compliance, with a UAE National...

APAR invites an experienced IT Service Management professional to join our enterprise IT operations. You will manage incidents and service requests, ensuring timely resolutions and strong SLA adherence in a fast-paced environment. The role requires hands-on ServiceNow expertise, ITIL certification, and familiarity with Microsoft Intune and enterprise apps...

APAR invites an experienced IT Service Management professional to join our enterprise IT operations. You will manage incidents and service requests, ensuring timely resolutions and strong SLA adherence in a fast-paced environment. The role requires hands-on ServiceNow expertise, ITIL certification, and familiarity with Microsoft Intune and enterprise apps...

Ankabut in the UAE seeks an experienced Service Governance Specialist to establish and continuously improve the IT Service Governance Framework, ensuring resilient and compliant IT service delivery across the organization.The role focuses on governing ITSM practices, supplier performance, risk management, and ITGC compliance, with a UAE National requirement....

PwC Dubai is seeking a Senior Manager to lead ITSM pre-sales and solution design, crafting scalable SLA-driven offerings with industry-standard tools such as ServiceNow and COBIT/ITIL frameworks. You will engage with enterprise clients across the Middle East to deliver value-driven managed services and strategy alignment for IT operations role requires 10+...

Majid Al Futtaim in Dubai is seeking a Service Management & Continuous Service Improvement Lead to drive excellence in IT service delivery. This role requires implementing ITIL-aligned frameworks and enhancing operational efficiency across business units.The ideal candidate should possess strong leadership skills, extensive experience in IT service...