itil

Analyze current operational processes to identify inefficiencies and areas of and implement process improvement strategies using methodologies such as Lean Six Sigma or with crossfunctional teams to design and document new processes and process performance metrics and prepare regular reports for managementConduct training sessions for staff on new...

Emirates Integrated Telecommunications Company PJSC (du) invites applications for a role focused on IT service management and Change/Reques t coordination in Dubai. The candidate will lead CAB discussions, ensure RFCs meet KPI targets, and coordinate fault processes across multiple departments.The ideal candidate has ITIL/ETOM knowledge, excellent...

First Abu Dhabi Bank is seeking a Principal Analyst – Change Management to own the ServiceNow Change Management module, drive enhancements, and ensure alignment with ITIL and FAB governance. You will lead UAT, assess release readiness, and conduct PIRs to strengthen change outcomes.You will act as SPOC across technology and business, participate in Agile...

VAM Systems is currently looking for L2 Technical Support Engineer for our UAE operations with the following skillsets & terms and conditions: Required Certifications ITIL MCSE CCNA Office 365 certification (preferred) Skills & Competencies Strong troubleshooting and analytical skills Excellent communication and customer service abilities Good...

Ankabut is seeking an experienced Service Governance Specialist to join our Governance, Risk & Compliance team in the UAE. This strategic role establishes and continuously improves the IT Service Governance Framework to ensure resilient, compliant, and high-performing IT service delivery across the organization.Responsibilities include governing ITSM...

Salt is seeking a ServiceNow Process Architect to lead digital transformation by designing and optimising business processes across ITSM, ITOM, GRC, FSM and CSM. You will act as a trusted advisor to clients, run requirement workshops, and ensure solutions align with ITIL 4 principles. The role requires deep ServiceNow knowledge, strong process design skills,...

Dautom in the United Arab Emirates seeks an experienced Desktop Support Engineer to manage daily IT operations, end-user services, and infrastructure in a fast-paced enterprise. The role requires hands-on technical ability, ITIL-aligned service management, and a customer-focused approach supporting business users, VIP events, and meetings. You will...

Sundus Recruitment and Outsourcing Services, Abu Dhabi, is seeking a Senior Card Application Support professional for our Sharjah banking operations. The role requires 6–8 years of application support experience, a Bachelor’s degree, and English proficiency, with a focus on payment/acquiring applications.You will provide first‑line support, manage...

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Change and RFC specialist to manage CAB discussions, validate RFCs, coordinate across IT and telecom teams, and ensure adherence to KPIs.The role requires strong communication, ITIL/ETOM knowledge, and proficiency with Maximo and SharePoint; you will provide governance, reports...

A technology solutions provider based in Abu Dhabi is looking for a System Analyst with over 5 years of experience. The role requires analyzing business needs and translating them into system specifications, providing daily support, acting as a liaison between stakeholders, and ensuring compliance with policies. A bachelor's degree in IT or Computer Science...

BlackStone eIT seeks an experienced ITSM / ManageEngine Specialist to manage and optimize its ITSM environment. The role emphasizes ITIL-based service improvement, incident and service request handling, asset management, and governance within a UAE public sector context.The ideal candidate will have hands-on experience with ManageEngine or a similar ITSM...

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Change and RFC specialist to manage CAB discussions, validate RFCs, coordinate across IT and telecom teams, and ensure adherence to KPIs.The role requires strong communication, ITIL/ETOM knowledge, and proficiency with Maximo and SharePoint; you will provide governance, reports...

Emirates Integrated Telecommunications Company PJSC in Dubai seeks an experienced Change and RFC specialist to manage CAB discussions, validate RFCs, coordinate across IT and telecom teams, and ensure adherence to KPIs. The role requires strong communication, ITIL/ETOM knowledge, and proficiency with Maximo and SharePoint; you will provide governance,...

Sundus Recruitment and Outsourcing Services, Abu Dhabi, is seeking a Senior Card Application Support professional for our Sharjah banking operations. The role requires 6–8 years of application support experience, a Bachelor's degree, and English proficiency, with a focus on payment/acquiring applications. You will provide first‐line support, manage...

BlackStone eIT in the United Arab Emirates is seeking an experienced Senior Network & Security Engineer to deliver onsite network consultancy and support within a large enterprise environment. The role covers L1-L3 troubleshooting, monitoring, and ITIL-aligned service management, with after-hours work and potential remote/onsite support outside normal...

BlackStone eIT is seeking an experienced ITSM/ManageEngine Specialist to lead the design, optimization and governance of our ITSM environment in the UAE. The role focuses on incident and service request management, asset management, CMDB, reporting, and ITIL-based improvements with a strong hands-on approach to ManageEngine or similar platforms.You will...

ICMarketsGlobal is seeking an experienced Technical Support Manager to lead and continuously improve our 24/7 Technical Support function in a business-critical environment. The role acts as a key link between IT teams and the business, owning ITSM processes and incident management.You will manage a team, ensure SLA compliance, and drive incidents to...

Black Pearl Consult is looking for a talented Service Governance Specialist who will establish and mature the IT Service Governance Framework in Abu Dhabi. This UAE National role emphasizes proactive service management using ITIL 4 and ISO 20000 standards.The candidate will be responsible for governance over service performance, operational KPIs, and SLA...

kbctechnologies in Dubai, UAE seeks a Senior Service Delivery Manager for onsite operations. You will lead day-to-day managed-services delivery, ensuring SLA compliance and coordinating multidisciplinary teams across infrastructure, backup, database, and security.The role emphasizes governance, incident management, and continuous service improvement. Ideal...

Emirates Integrated Telecommunications Company PJSC (EITC) in Dubai is seeking an experienced operations professional to lead incident triage, root cause analysis, and L0/L1 support coordination for critical telecom services.You will monitor SLA/KPI, produce dashboards, manage vendor relationships, and drive change management and roadmap improvements within...