genesys cloud

**About Binghatti** Binghatti is one of the UAE’s most dynamic and fast-growing property brands, headquartered in Dubai. We are known for bold architecture, visionary design, and partnerships with global luxury icons such as Bugatti, Mercedes-Benz, and Jacob & Co. With a portfolio exceeding AED 15 billion across Dubai’s most prestigious developments,...

Hands-on experience testing Genesys Cloud CX or equivalent Genesys platformsEnd-to-end inbound and outbound call-flow testingIVR, DTMF, skills-based ACD routing and queue validationCallback and outbound campaign testingVoice and screen-recording validationCDR, billing and call-cost reconciliationHistorical and real-time reports and dashboard validationStrong...

DescriptionWe are looking for a Senior Test Engineer – Genesys Cloud Contact Center to support the Bank’s migration from a legacy contact center platform to Genesys Cloud CX.The role will be responsible for end-to-end functional and non-functional testing covering IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing,...

Raqmiyat L.L.C. in Abu Dhabi is seeking a QA Tester with hands-on experience in testing Genesys Cloud CX or equivalent role covers end-to-end inbound/outbound call-flow testing, IVR/DTMF/ACD routing validation, callback campaigns, voice and screen-recording validation, and CDR/billing reconciliation. The candidate should have a Bachelor’s degree in...

Unison Group seeks a Senior Test Engineer for Genesys Cloud CX to drive end-to-end testing during migration to Genesys Cloud CX. You will cover IVR, ACD routing, call flows, recording, billing, dashboards, and integration testing, ensuring failures are quickly identified and resolved.You will design and execute test cases, validate telephony components,...

DAMAC Group's CRM and Contact Centre platforms carry live customer operations — 800DAMAC inbound, telesales, collections, service. We need a Senior Director to own Salesforce, Genesys, and the AI agents now being built on top of them, including Agent-force.The RoleYou will own the CRM and Contact Centre strategy end-to-end — architecture, implementation,...

DAMAC Group's CRM and Contact Centre platforms carry live customer operations — 800DAMAC inbound, telesales, collections, service. We need a Senior Director to own Salesforce, Genesys, and the AI agents now being built on top of them, including Agent-force. The Role You will own the CRM and Contact Centre strategy end-to-end — architecture,...

Position Summary: As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements. Responsibilities: Oversee the installation, testing, and commissioning of...

Position Summary:As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements.Responsibilities:Oversee the installation, testing, and commissioning of...

ParamInfo is seeking a seasoned Contact Center Technical Solutions Expert to lead architecture, design, and governance of enterprise contact center platforms in Dubai. You will guide end-to-end solution architectures across Genesys ecosystems, AI-powered customer engagement, and cloud-based deployments.Collaboration with stakeholders, vendors, and...

ParamInfo is seeking a seasoned Contact Center Technical Solutions Expert to lead architecture, design, and governance of enterprise contact center platforms in Dubai. You will guide end-to-end solution architectures across Genesys ecosystems, AI-powered customer engagement, and cloud-based deployments.Collaboration with stakeholders, vendors, and...

Position Summary: As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements. Responsibilities: Oversee the installation, testing, and commissioning of...

Position Summary:As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements. Responsibilities: Oversee the installation, testing, and commissioning of...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeLanguage Requirement: Native Arabic Speaker (Mandatory)Industry: Contact Center Technology | Customer Experience | Digital Transformation | Enterprise SolutionsPosition...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeLanguage Requirement: Native Arabic Speaker (Mandatory)Industry: Contact Center Technology | Customer Experience | Digital Transformation | Enterprise SolutionsPosition...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeLanguage Requirement: Native Arabic Speaker (Mandatory)Industry: Contact Center Technology | Customer Experience | Digital Transformation | Enterprise SolutionsPosition...

DAMAC Group's CRM and Contact Centre platforms carry live customer operations — 800DAMAC inbound, telesales, collections, service. We need a Senior Director to own Salesforce, Genesys, and the AI agents now being built on top of them, including Agent-force. The RoleYou will own the CRM and Contact Centre strategy end-to-end — architecture,...

Gibraltar Technologies LLC seeks a seasoned Enterprise Technical Architect to lead end-to-end delivery of a large-scale UCC transformation. You will drive architecture across Genesys Cloud, Kore.ai, Dynamics CRM and Azure/Data AI platforms in a multi-cloud environment.The role requires 12+ years in enterprise architecture and strong governance, with a focus...

Gibraltar Technologies LLC seeks a seasoned Enterprise Technical Architect to lead end-to-end delivery of a large-scale UCC transformation. You will drive architecture across Genesys Cloud, Kore.ai, Dynamics CRM and Azure/Data AI platforms in a multi-cloud environment. The role requires 12+ years in enterprise architecture and strong governance, with a...

ParamInfo is seeking a seasoned Contact Center Technical Solutions Expert to lead architecture, design, and governance of enterprise contact center platforms in Dubai. You will guide end-to-end solution architectures across Genesys ecosystems, AI-powered customer engagement, and cloud-based deployments. Collaboration with stakeholders, vendors, and...