Genesys Cloud Test Engineer – Telephony

Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms End-to-end inbound and outbound call-flow testing IVR, DTMF, skills-based ACD routing and queue validation Callback and outbound campaign testing Voice and screen-recording validation CDR, billing and call-cost reconciliation Historical and real-time reports and dashboard...

Raqmiyat is seeking an onsite Test Engineer to support a banking migration from Avaya to Genesys Cloud CX. You will manage the complete testing lifecycle, review BRD/FSD, and prepare both positive and negative test cases for a smooth migration.The role emphasizes end-to-end contact-centre testing, including Arabic/English IVR flows, inbound/outbound calls,...

Client of AIQU in the United Arab Emirates is seeking a senior CCaaS engineer to design, configure and implement Genesys Cloud and NICE CXone solutions for enterprise environments. You will lead end-to-end contact center projects, ensure delivery within timelines and budgets, and collaborate with network teams to integrate telephony infrastructure. The...

AIQU is hiring for a Genesys Operations / Implementation Engineer in Dubai, UAE. The role focuses on end-to-end design, implementation, integration, migration, and L2/L3 support of enterprise cloud contact center solutions.The ideal candidate has 5+ years in CCaaS and hands-on experience with Genesys Cloud CX and NICE CXone, including architecture, APIs, SSO...

We are hiring for one of our major clients for the below requirement in Dubai, UAE Job Details: Role: Genesys Operations / Implementation Engineer Employment Type: 1 year & extendable contract, long term, outsourced Work Location: Dubai, United Arab Emirates Notice Period: Immediate joiners to a maximum of 15-30 days of notice Role Overview We are seeking an...

Manager - Network & Security Location: Abu Dhabi, UAE Job Purpose Manages LAN/MAN/WAN data and communication network infrastructure and security, data transport media/mediums, interface types, interior & exterior gateway protocols, firewalls, antivirus, load balancers, multiple ingress/egress paths to the Internet, and satellite/branch office connectivity...

JOB PURPOSEManage, operate, and maintain Aldar datacentre facilities, Network, IP Telephony, and security operations to ensure maximum uptime for users ROLES AND RESPONSIBILITIESManage & monitor all datacentre’s facilities including access control, security, disaster recoveryLiaise with the Facilities Department to ensure high availability and performance...

Raqmiyat L.L.C. in Abu Dhabi is seeking a QA Tester with hands-on experience in testing Genesys Cloud CX or equivalent platforms. The role covers end-to-end inbound/outbound call-flow testing, IVR/DTMF/ACD routing validation, callback campaigns, voice and screen-recording validation, and CDR/billing reconciliation. The candidate should have a Bachelor’s...

This is an Onsite Test Engineer role supporting a banking clients migration from Avaya to Genesys Cloud CX. You will handle the complete testing lifecycle, from reviewing the BRD/FSD and preparing positive and negative test cases to defect management, regression testing, SIT and UAT closure. The main focus is end-to-end contact-centre testing, including...