genesys

Digital Banking (Online & Mobile Banking Website Digital Wealth Applications Tablet Banking & CRM Genesys IVR IVR and ATM & CDM) The Key responsibilities of this job will be: Requirement Gathering Collaborate with stakeholders to elicit analyze and document business requirements including functional and non-functional requirements towards the goal of...

Key Responsibilities - Design configure and implement Genesys Cloud contact center solutions - Deploy and integrate NICE CXone platforms within enterprise environments - Manage end-to-end CCaaS implementation projects adhering to timelines and budgets - Plan and execute contact center migrations from legacy systems to cloud-based platforms - Collaborate...

Client of AIQU in the United Arab Emirates is seeking a senior CCaaS engineer to design, configure and implement Genesys Cloud and NICE CXone solutions for enterprise environments. You will lead end-to-end contact center projects, ensure delivery within timelines and budgets, and collaborate with network teams to integrate telephony infrastructure.The ideal...

Position Summary:As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements.Responsibilities:Oversee the installation, testing, and commissioning of...

This is an Onsite Test Engineer role supporting a banking clients migration from Avaya to Genesys Cloud CX. You will handle the complete testing lifecycle, from reviewing the BRD/FSD and preparing positive and negative test cases to defect management, regression testing, SIT and UAT closure. The main focus is end-to-end contact-centre testing, including...

Hands-on experience testing Genesys Cloud CX or equivalent Genesys platforms End-to-end inbound and outbound call-flow testing IVR, DTMF, skills-based ACD routing and queue validation Callback and outbound campaign testing Voice and screen-recording validation CDR, billing and call-cost reconciliation Historical and real-time reports and dashboard...

ParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of enterprise contact center platforms in Dubai. This role requires deep expertise in Genesys solutions, omnichannel customer engagement, AI-powered customer service technologies, CRM integrations, and cloud-based...

Raqmiyat is seeking an onsite Test Engineer to support a banking migration from Avaya to Genesys Cloud CX. You will manage the complete testing lifecycle, review BRD/FSD, and prepare both positive and negative test cases for a smooth migration.The role emphasizes end-to-end contact-centre testing, including Arabic/English IVR flows, inbound/outbound calls,...

AIQU is hiring for a Genesys Operations / Implementation Engineer in Dubai, UAE. The role focuses on end-to-end design, implementation, integration, migration, and L2/L3 support of enterprise cloud contact center solutions.The ideal candidate has 5+ years in CCaaS and hands-on experience with Genesys Cloud CX and NICE CXone, including architecture, APIs, SSO...

AIQU in Dubai seeks an experienced CCaaS Implementation & Support Specialist with hands-on Genesys Cloud CX and NICE CXone expertise. The role covers end-to-end design, implementation, integration, migration and L2/L3 production support for enterprise cloud contact centers. Responsibilities include designing and delivering voice, digital and bot flows;...

Raqmiyat L.L.C. in Abu Dhabi is seeking a QA Tester with hands-on experience in testing Genesys Cloud CX or equivalent platforms.The role covers end-to-end inbound/outbound call-flow testing, IVR/DTMF/ACD routing validation, callback campaigns, voice and screen-recording validation, and CDR/billing reconciliation. The candidate should have a Bachelor’s...

AIQU in Dubai seeks an experienced CCaaS Implementation & Support Specialist with hands-on Genesys Cloud CX and NICE CXone expertise. The role covers end-to-end design, implementation, integration, migration and L2/L3 production support for enterprise cloud contact centers.Responsibilities include designing and delivering voice, digital and bot flows;...

ParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of enterprise contact center platforms in Dubai. This role requires deep expertise in Genesys solutions, omnichannel customer engagement, AI-powered customer service technologies, CRM integrations, and cloud-based...

Position Summary:As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements.Responsibilities:Oversee the installation, testing, and commissioning of...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAE Recruiting Company: ParamInfo Job Location: Dubai, United Arab Emirates Job Type: Full-Time Detailed Job Description ParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeDetailed Job DescriptionParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of...

Servion Global Solutions seeks an experienced Technical Project Manager to lead a Genesys migration program within the banking domain. You will manage Genesys Cloud migration initiatives from the bank's side, coordinating vendors, technology teams, and business units to deliver on scope, budget, and timelines.Experience with Genesys Engage is a plus, and you...

Servion Global Solutions seeks an experienced Technical Project Manager to lead a Genesys migration program within the banking domain. You will manage Genesys Cloud migration initiatives from the bank's side, coordinating vendors, technology teams, and business units to deliver on scope, budget, and timelines.Experience with Genesys Engage is a plus, and you...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeDetailed Job DescriptionParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of...

AIQU in Dubai seeks an experienced CCaaS Implementation & Support Specialist with hands-on Genesys Cloud CX and NICE CXone expertise. The role covers end-to-end design, implementation, integration, migration and L2/L3 production support for enterprise cloud contact centers. Responsibilities include designing and delivering voice, digital and bot flows;...