genesys

We are hiring for one of our client, a premium Holding group for Dubai on their permanent payrollOur client is seeking a Business Support Lead – Genesys & Omnichannel CX to lead the end-to-end Techno-functional and operational management of our next-generation contact center ecosystem, powered by Genesys CX3, AI-driven automation, and digital...

Digital Banking (Online & Mobile Banking Website Digital Wealth Applications Tablet Banking & CRM Genesys IVR IVR and ATM & CDM)Requirement Gathering Collaborate with stakeholders to elicit analyze and document business requirements including functional and non-functional requirements towards the goal of superior customer experience on the IVR channel by...

Digital Banking (Online & Mobile Banking Website Digital Wealth Applications Tablet Banking & CRM Genesys IVR IVR and ATM & CDM) The Key responsibilities of this job will be: Requirement Gathering Collaborate with stakeholders to elicit analyze and document business requirements including functional and non-functional requirements towards the goal of...

Digital Banking (Online & Mobile Banking Website Digital Wealth Applications Tablet Banking & CRM Genesys IVR IVR and ATM & CDM)Requirement Gathering Collaborate with stakeholders to elicit analyze and document business requirements including functional and non-functional requirements towards the goal of superior customer experience on the IVR channel by...

Digital Banking (Online & Mobile Banking Website Digital Wealth Applications Tablet Banking & CRM Genesys IVR IVR and ATM & CDM)Requirement Gathering Collaborate with stakeholders to elicit analyze and document business requirements including functional and non-functional requirements towards the goal of superior customer experience on the IVR channel by...

We are hiring for one of our client, a premium Holding group for Dubai on their permanent payrollOur client is seeking a Business Support Lead – Genesys & Omnichannel CX to lead the end-to-end Techno-functional and operational management of our next-generation contact center ecosystem, powered by Genesys CX3, AI-driven automation, and digital...

Virtusa invites applications for a Business Analyst focusing on Digital Banking IVR, Online & Mobile Banking, and CRM/Genesys workflows. The role involves eliciting requirements, data analysis, and designing customer journeys for improved automation and user experience in the IVR channel.The candidate will map processes, translate needs into technical specs,...

Position Summary:As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements.Responsibilities:Oversee the installation, testing, and commissioning of...

ParamInfo is seeking a seasoned Contact Center Technical Solutions Expert to lead architecture, design, and governance of enterprise contact center platforms in Dubai. You will guide end-to-end solution architectures across Genesys ecosystems, AI-powered customer engagement, and cloud-based deployments.Collaboration with stakeholders, vendors, and...

DAMAC Group's CRM and Contact Centre platforms carry live customer operations — 800DAMAC inbound, telesales, collections, service. We need a Senior Director to own Salesforce, Genesys, and the AI agents now being built on top of them, including Agent-force.The RoleYou will own the CRM and Contact Centre strategy end-to-end — architecture, implementation,...

Position Summary: As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements. Responsibilities: Oversee the installation, testing, and commissioning of...

Hands-on experience testing Genesys Cloud CX or equivalent Genesys platformsEnd-to-end inbound and outbound call-flow testingIVR, DTMF, skills-based ACD routing and queue validationCallback and outbound campaign testingVoice and screen-recording validationCDR, billing and call-cost reconciliationHistorical and real-time reports and dashboard validationStrong...

DAMAC Group's CRM and Contact Centre platforms carry live customer operations — 800DAMAC inbound, telesales, collections, service. We need a Senior Director to own Salesforce, Genesys, and the AI agents now being built on top of them, including Agent-force.The RoleYou will own the CRM and Contact Centre strategy end-to-end — architecture, implementation,...

Virtusa invites applications for a Business Analyst focusing on Digital Banking IVR, Online & Mobile Banking, and CRM/Genesys workflows. The role involves eliciting requirements, data analysis, and designing customer journeys for improved automation and user experience in the IVR channel. The candidate will map processes, translate needs into technical...

Virtusa invites applications for a Business Analyst focusing on Digital Banking IVR, Online & Mobile Banking, and CRM/Genesys workflows. The role involves eliciting requirements, data analysis, and designing customer journeys for improved automation and user experience in the IVR channel.The candidate will map processes, translate needs into technical specs,...

ParamInfo is seeking a seasoned Contact Center Technical Solutions Expert to lead architecture, design, and governance of enterprise contact center platforms in Dubai. You will guide end-to-end solution architectures across Genesys ecosystems, AI-powered customer engagement, and cloud-based deployments.Collaboration with stakeholders, vendors, and...

**About Binghatti** Binghatti is one of the UAE’s most dynamic and fast-growing property brands, headquartered in Dubai. We are known for bold architecture, visionary design, and partnerships with global luxury icons such as Bugatti, Mercedes-Benz, and Jacob & Co. With a portfolio exceeding AED 15 billion across Dubai’s most prestigious developments,...

DescriptionWe are looking for a Senior Test Engineer – Genesys Cloud Contact Center to support the Bank’s migration from a legacy contact center platform to Genesys Cloud CX.The role will be responsible for end-to-end functional and non-functional testing covering IVR, inbound/outbound calls, ACD routing, callback, call recording, reporting, CDR/billing,...

Raqmiyat L.L.C. in Abu Dhabi is seeking a QA Tester with hands-on experience in testing Genesys Cloud CX or equivalent role covers end-to-end inbound/outbound call-flow testing, IVR/DTMF/ACD routing validation, callback campaigns, voice and screen-recording validation, and CDR/billing reconciliation. The candidate should have a Bachelor’s degree in...

TechMax IT Consultancy is helping a premium Dubai holding group on permanent payroll to hire a Business Support Lead – Genesys & Omnichannel CX. You will oversee end-to-end techno-functional and operational management of the contact center ecosystem powered by Genesys CX3, AI automation, and digital channels.The ideal candidate has 8–12+ years in contact...