genesys

Digital Banking (Online & Mobile Banking Website Digital Wealth Applications Tablet Banking & CRM Genesys IVR IVR and ATM & CDM) The Key responsibilities of this job will be: Requirement Gathering Collaborate with stakeholders to elicit analyze and document business requirements including functional and non-functional requirements towards the goal of...

Position Summary:As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements.Responsibilities:Oversee the installation, testing, and commissioning of...

ParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of enterprise contact center platforms in Dubai. This role requires deep expertise in Genesys solutions, omnichannel customer engagement, AI-powered customer service technologies, CRM integrations, and cloud-based...

Position Summary As the Genesys Certified Technical Manager at Al Futtaim Technologies, you will be a PMP Certified Engineer entrusted with leading a team of Genesys Engineers across multiple markets including UAE, KSA, Qatar, and other emerging markets as per company requirements. Responsibilities Oversee the installation, testing, and commissioning of...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeDetailed Job DescriptionParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of...

ParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of enterprise contact center platforms in Dubai. This role requires deep expertise in Genesys solutions, omnichannel customer engagement, AI-powered customer service technologies, CRM integrations, and cloud-based...

Job Title: Contact Center Technical Solutions Expert (Genesys & AI Solutions) | ParamInfo | Dubai, UAERecruiting Company: ParamInfoJob Location: Dubai, United Arab EmiratesJob Type: Full-TimeDetailed Job DescriptionParamInfo is seeking an experienced Contact Center Technical Solutions Expert to lead the architecture, design, integration, and governance of...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce...

Be the one building AI-powered experiences where they matter most. At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships....

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce...

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce...

Job Description Duties and Responsibilties Manage daily Salesforce Marketing Cloud operations, ensuring accurate campaign execution, reliable customer communications and effective marketing automation. Support end-to-end digital marketing processes, including audience preparation, customer segmentation, campaign scheduling, customer journeys and campaign...

Be the one building AI-powered experiences where they matter most. At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships....

Be the one building AI-powered experiences where they matter most. At Genesys we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people systems data and AI to help organizations deliver more personalized service improve operational efficiency and build stronger customer relationships....

Genesis in Abu Dhabi seeks a Senior Software Engineer to ship major features across the stack. Onsite role requiring three days a week in the office, you will own technical decisions, mentor peers, and contribute to production systems. You should be proficient in TypeScript/Node.js, React, and SQL, with strong fundamentals and a collaborative mindset....

Jumeirah Group & Corporate in Dubai, UAE, seeks a Manager – Reservations Quality to elevate service standards across voice, email, and digital channels. You will audit interactions, drive quality KPI adherence, and guide training initiatives in a luxury hospitality environment. The role requires 3–5 years in a similar setting, proficiency with Genesys...

Dicetek LLC is seeking a Contact Center Technical Delivery and Integration Lead for an on-site role in Dubai, UAE. You will coordinate technical readiness, integration, and operational enablement of contact center solutions, working with Genesys, CRM integrations, AI-powered engagement, cloud infrastructure, and cybersecurity considerations. The role...

Position Summary: IT Excellence is seeking an experienced, highly technical, and skilled Desktop Support Engineer to join our team on an onsite 1-month contract in Dubai, UAE, with immediate joining availability. In this specialized IT support and service desk role, you will spearhead providing Level 2 technical support, managing critical support tickets,...

GENESIS Executive Search is recruiting a Senior Machine Control and Machine Guidance Engineer in Dubai, UAE. The role leads a site team of engineers and technicians, installing and supporting machine control systems on heavy equipment, while ensuring safety and data accuracy. Required is 3+ years in machine control/guidance, with GNSS, laser guidance, and...