Luxury Reservations Quality Lead

منذ يوم

Dubai, Dubai Emirate, الإمارات العربية المتحدة Dubai Holding LLC دوام كامل ‏290,000 € - ‏469,000 € عقد
Jumeirah Group & Corporate in Dubai, UAE, seeks a Manager – Reservations Quality to elevate service standards across voice, email, and digital channels. You will audit interactions, drive quality KPI adherence, and guide training initiatives in a luxury hospitality environment. The role requires 3–5 years in a similar setting, proficiency with Genesys and Salesforce, and a client-centric, culturally aware approach.