People & Culture Manager

3 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and a 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury and memorable experiences.

Responsibilities

Reporting to the Director of Human Resources, the People & Culture Manager plays a pivotal role in fostering a positive work culture and ensuring the well-being of our diverse workforce. Whilst you oversee the day-to-day HR operations and the workflow of the department, your key responsibilities will include:

  • Talent Acquisition and Recruitment:
  • Collaborate with the Recruitment Manager and develop as well as implement effective recruitment strategies to attract top talent.
  • Conduct interviews, assess candidates, and make recommendations to department heads.
  • HR Policies and Compliance:
  • Support, develop/update and implement MOHG and Hotel HR policies and procedures as needed.
  • Ensure compliance with UAE labor laws and company policies.
  • Benefits Administration:
  • Understand and assist in the preparation and execution of the Hotel Human Resources Budget and Strategic Plan.
  • Manage colleague benefits programs and communicate changes.
  • Address colleague inquiries regarding benefits.
  • Manage all colleagues' procedures with regard to starters, transfers, promotions, variations, and leavers.
  • Colleague Relations:
  • Manage and maintain an effective colleagues' relations regarding welfare, health & wellness, grooming & hygiene, and safety & security.
  • Proactively address colleague concerns and maintain a positive work environment.
  • Mediate and resolve conflicts, fostering strong colleague relations.
  • Complete day to day personnel administration in response to requests and actions.
  • Training and Development:
  • Collaborate with the Learning & Development Manager and identify training needs and coordinate development programs.
  • Implement career development initiatives to enhance colleague skills and performance.
  • Performance Management:
  • Oversee the performance appraisal process and provide guidance to managers.
  • Work collaboratively to establish performance improvement plans when necessary.
  • Manage and administer Disciplinary & Grievance procedures.

Qualifications And Requirements

  • Bachelor's degree in Human Resources or a related field.
  • Proven HR management experience in the luxury hospitality sector.
  • Strong understanding of UAE labor laws and regulations.
  • Outstanding interpersonal, organizational, administrative and communication skills.
  • Demonstrated ability to lead and motivate a diverse workforce.
  • Ability to maintain confidentiality and handle sensitive information.
  • Proficient in HRIS and Microsoft Office Suite.
  • Impeccable professional image combined with good ethics and values.
  • Creative, focused, and flexible.
  • Detailed oriented, quality driven with a passion for excellence.
  • Approachable, open-minded, and fair
  • Ability to multi-task and balance the priorities of the position.


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