Service Engineer
3 weeks ago
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 12 countries and more than 60 distributor markets within the region. To complement our growth plans, Service & Maintenance is considered to be a strategic priority for our Business. We have a challenging opportunity for a Service Engineer to be based in Abu Dhabi.
The successful candidate will be accountable to plan, manage and control the field service operations in his/her area according to the service contract requirements, the company policies and KONE processes.
The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.
A service mindset is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.
Responsibilities
Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
Resolving customer service quality complaints and invoicing complaints related to maintenance operations
Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
Control of the field operations costs, callouts, and service repair sales.
Managing the third-party inspection visits and follow-up actions
Validates the service contract and technical terms with sales
Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
Investigating accidents and following company policy on evidence custody and internal reporting
Accountable for the performance of assigned technicians and for their motivation and competence development
Requirements
Bachelor’s Degree in Engineering or equivalent
Good understanding of the Service/ Maintenance business
Excellent English communication, Customer Focus and Technical skills
Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
Strong leadership skills and ability to interpret and analyze customer needs
Fluent in English communication skills
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