Service Engineer

3 weeks ago


abu dhabi, United Arab Emirates Juma Al Majid Holding Group L.L.C. Full time
Customer relationship managementAccountable for customer satisfaction through quality of service and precise communicationAccountable for equipment safety and performanceAccountable for selling service repairsAccountable for resolving customer service quality complaintsAccountable for resolving customers invoicing complaints related to maintenance operationsService operationsAccountable for the endusers the sites and the technicians safetyAccountable for the delivery ofservice according to the service contract requirements the time limits the ALARABIA quality standards and the local regulationsAccountable for the control of the field operations costs and the profit margin Accountable for service repairs salesAccountable for managing the third party inspections visits and followup actionsValidates the service contract technical terms with the salespersonAccountable for supporting the maintenance of any third party equipment coming into the maintenance baseResponsible for helping the call centre agent solving technician callout assignment conflicts (priorities & trouble shooters fitter schedule)Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issuesAccountable for reducing the callouts in his areaAccountable for the timely completion of the planned maintenance visitsAccountable for the planned maintenance schedulingand optimized routingResponsible for performing site auditsResponsible for investigating accidents and following company policy on evidence custody and internal reporting.Responsible for the control and authorization of overtimePeople management / LeadershipAccountable for the performance of his assigned techniciansAccountable for maintenance technicians motivation and competence developmentAccountable for determining and checking technicians performance objectivesAccountable for communication to his technicians & conductingof the weekly tool box meetingAccountable for managing technician annual leave
absences and backup and callout technician schedulingAccountable for technician timesheet validation prior to payrollAccountable for equipment assignment to technician and technician workload balancingResponsible of defining the technician capacity need and for the technician hiring and selection process. Accountable for defining authorizing replacement
managing technician
s tools vans phone and instrumentsRequirementsBachelor
s Degree in Engineering512 years experience in the same fieldEngineering standards and codes of practiceContract and commercial knowledgeNegotiation skillsTeam leadershipComputer skillsPlanning skillsProcurement and selling skillsAbility to plan organize lead and monitor team efforts to their successful completionExcellent in English Language Arabic would be an advantageBenefitsAs per UAe law
Bachelor
s Degree in Engineering
5-12 years experience in the same field
Engineering standards and codes of practice
Contract and commercial knowledge
Negotiation skills
Team leadership
Computer skills
Planning skills
Procurement and selling skills
Ability to plan, organize, lead, and monitor team efforts to their successful completion
Excellent in English Language, Arabic would be an advantage#J-18808-Ljbffr
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