Service Engineer
4 weeks ago
Customerrelationshipmanagement
Accountablefor customer satisfaction through quality of service and precisecommunication
Accountablefor equipment safety andperformance
Accountablefor selling servicerepairs
Accountablefor resolving customer service qualitycomplaints
Accountablefor resolving customers invoicing complaints related to maintenanceoperations
Serviceoperations
Accountablefor the endusers the sites and the technicianssafety
Accountablefor the delivery of service according tothe service contract requirements the time limits the ALARABIA quality standards and the localregulations
Accountablefor the control of the field operations costs and the profit margin
Accountablefor service repairssales
Accountablefor managing the third party inspections visits and followupactions
Validatesthe service contract technical terms with thesalesperson
Accountablefor supporting the maintenance of any third party equipment cominginto the maintenancebase
Responsiblefor helping the call centre agent solving technician calloutassignment conflicts (priorities & trouble shooters fitterschedule)
Accountablefor solving and closing the open callouts and reacting in case ofstopped equipment and/or safetyissues
Accountablefor reducing the callouts in hisarea
Accountablefor the timely completion of the planned maintenancevisits
Accountablefor the planned maintenance scheduling andoptimizedrouting
Responsiblefor performing siteaudits
Responsiblefor investigating accidents and following company policy onevidence custody and internalreporting.
Responsiblefor the control and authorization ofovertime
Peoplemanagement /Leadership
Accountablefor the performance of his assignedtechnicians
Accountablefor maintenance technicians motivation and competencedevelopment
Accountablefor determining and checking technicians performanceobjectives
Accountablefor communication to his technicians &conducting of the weekly tool boxmeeting
Accountablefor managing technician annual leave absences and backup andcallout technicianscheduling
Accountablefor technician timesheet validation prior topayroll
Accountablefor equipment assignment to technician and technician workloadbalancing
Responsible of defining thetechnician capacity need and for the technician hiring andselection process.
- Accountablefor defining authorizing replacement managing technician s toolsvans phone andinstruments
Requirements
Bachelor sDegree inEngineering
512years experience in the samefield
Engineeringstandards and codes ofpractice
Contract andcommercialknowledge
Negotiationskills
Teamleadership
Computerskills
Planningskills
Procurement andsellingskills
Ability to planorganize lead and monitor team efforts to their successfulcompletion
Excellent inEnglish Language Arabic would be anadvantage
BenefitsAsper UAe law
Bachelor s Degreein Engineering 5-12 years experience in the same field Engineeringstandards and codes of practice Contract and commercial knowledgeNegotiation skills Team leadership Computer skills Planning skillsProcurement and selling skills Ability to plan, organize, lead, andmonitor team efforts to their successful completion Excellent inEnglish Language, Arabic would be an advantage
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