Customer Success Manager

3 weeks ago


Abu Dhabi, United Arab Emirates Talent500 Tech Full time

WE ARE TALENT500:

Wehelpcompanieshire,buildandmanageglobal teams.Wearetrustedbythe worlds leading companies - from Fortune 500s and larger enterprises(Walmart, Target, Nike,Pepsi etc)to industryleaders (Airbnb, Twitter,Uber)and some of the worlds fastest-growing startups from the portfolios ofinvestorssuchasAccel, SequoiaandTechstars.

OursuiteofproprietaryAI-enabledtoolsandproducts providebusinesseswithanend-to-endplatformtobuildtheirglobalteams.Thisincludes:

  • AccesstoaGlobalTalentNetworkof300,000+professionalsglobally
  • Data-sciencesbasedscreeningenginewhichpredicts therightcandidatewith~80%accuracyhelpingcompanies hire2.5xfaster
  • Toolstomanagecontracting,payrollandbenefits withoutthehassle ofsettinguplegalentities orinfrastructure

We are backed by Accel Partners & ANSR, a global leader and enterprisetransformationplatform.Forthelast15years,theworlds leadingorganizations have trusted ANSR to transform their businesses by buildingtechnologyandinnovationhubsintalent-richlocations.ANSRistodayoneofthelargest driversofFDIintoIndia withover$1.5Bofcapitalinvestments.

ABOUT THE ROLE: CUSTOMER SUCCESS MANAGER:

ROLESANDRESPONSIBILITIES:

  • Getinvolved intheentirecustomerlife cycle fromon-boardingthrough thedurationoftheirsubscriptionperiod
  • Provideproduct trainingtoenable thecustomerstorealizethepotentialofTalent500
  • Buildvalue-basedrelationshipswithcustomers andcreateTalent500champions
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customerlifecyclemilestones, communicatethevalueofourproduct, showcaseROI,
  • Drive desiredcustomeroutcomes throughaconsultativeapproach
  • Ensurecustomerretentionbynegotiatingandclosingrenewals
  • IdentifyappropriatebusinessusecaseswhereTalent500canbeapplied
  • Establishdeploymentgoalsanddesiredsuccessoutcomesandthendevelopaplantocarrythe moutsuccessfully
  • Haveastrongbusiness sensetokeeplookingoutfornewusecases andsolutionsusingTalent500tocreateawin-winsituationwithcustomers
  • Communicateandbrain-stormwithinternalteamsoncustomer feedbackandhelpachievecustomer goals
  • Workwiththemarketingteamtoexecute customersurveys,case studies,etc
  • IdentifyandProcessSuccess milestonesforthecustomers
  • Optimize existing processes within the company and actively enhanceallCustomer Successinitiatives
  • Drive customer advocacy through reviews, testimonials, customermeet ups;andcreatingacenterofexcellencewithinthecustomersorganization
QUALIFICATIONCRITERIA:
  • Has10to14yearsofworkexperience 6to12yrs;inahigh-touchCustomerSuccess / Strategic Consulting role
  • Showcasesexemplarywrittenandverbal communicationskillstoworkalong withGlobalCustomers
  • Hasworked directlywithLarge EnterpriseCustomers
  • Hasanexceptionalability tocommunicateandfosterpositive businessrelationships
  • Demonstratesadeepunderstandingofcustomersconcerns andthoughtsregardingtheuseofproducts
  • Managed customers across different segments in the past and knowshowtomanage themdifferently
  • Exhibitsatruepassion forcustomersandforCustomer Success
WHYWORKATTALENT500:
  • Growth and scale:We are tacklinga global problem and a rapidlygrowing market($50B+)with aLOTofheadroomforustogrow.Wearecurrently growing at 35% quarter-on-quarter and expect this to be aBIG, fast-growth business. If you are looking for growth in yourprofessionallifeandlotsoflearningalong theway,thisisit.
  • Experienced team and investors: Wehaveanexperiencedteam:ourfounders have founded, scaled and sold companies before. We aretrustedbysomeoftheworlds bestcompaniesandinvestors
  • Remote first:We offer work-from-anywhere for multiple roles @Talent500. We back this with plenty of remote-friendly policies for ourteam - including generous home-office setup budgets, fexiblework / check-in hours, mobile and internet reimbursements, L&Dbudgets,best-in-classmedical foryou+family,mental healthcoachingand counselingsupportandmore.


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