Customer Success Specialist

4 weeks ago


abu dhabi, United Arab Emirates SCHNEIDER ELECTRIC - UAE Full time
Roles & ResponsibilitiesThe main aim of a Customer Success Specialist is to maximize customer satisfaction to secure their renewal of Services contracts including digital services (SAAS). The role of a Customer Success Specialist is to manage the portfolio of these customers through:• Anticipating pipeline of customers to start the Customer Success Specialist journey with them once Assets activated under Contract including but not limited to the connected Assets.• Create and deployment Customer Success Frameworks to drive key outcomes related to churn mitigation, increased pull through, renewal management and visibility into at-risk accounts.
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