Application Support Specialist

3 weeks ago


Abu Dhabi, United Arab Emirates Avanza Solutions Full time

Job Description:

*

  • Analyze the business and technical requirements for day-to-day activities/ problems including request received from User for applications AMBIT, SIGCAP, QMS, MOSAIC etc.
  • Recommends multiple technical option / solution with appropriate information for the team leaders to
  • choose a particular option.
  • Make technical recommendations on Solution and systems to improve processes.
  • Responsible for the technical design of the applications assigned.
  • Provide 1st Level support for Branch application, monitor day-to-day business Application Systems
  • problems / errors.
  • Assist in setup and configurations of the software modules concerning Branch systems.
  • Coordinate activities with the Vendor regarding Change Requests, Technical Support etc.
  • Provide help during testing of Branch applications.
  • Assist in project support activities such as Change Request Assessment, Patch Development and Deployment

Role Purpose:

  • Follow up and track Services, Co-ordinate Vendor Support Issues, respond to service tickets in a timely fashion.
  • Track, resolve and report incidents and known errors through the approved processes.
  • Follow the mandatory and obligatory standards set by the management in delivering the services.
  • Completion of the assigned tasks to satisfy the Users' needs within agreed time frame.
  • Submit the report in timely manner based on ITD policies, plans and procedures and attend to meetings as per work requirements & planning policies and submit / update the tasks status through the system biweekly basis and submit reports when required related to bank group including international expansion



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