Application Management Support Manager

1 month ago


abu dhabi, United Arab Emirates Etihad Airways Full time
Manager a hybrid team of application SMEs (including captive resources) and technical engineers, responsible for system service improvements, system upgrades & incident resolutions to deliver the highest levels of customer satisfaction within agreed SLA'sFacilitate application support function to provide outstanding technical support, availability, change, capacity & release managementManage the application subject matter experts (internal & captive resources) and technical support engineersMonitors and manages performance of the applications & support activity including the effectiveness & actions to remedy deficiencies.Develop, manage, maintain and periodically update technical documentations and operating proceduresConsistently meet and exceed OLAs, SLAs and KPIs Disclaimer: Drjobs.ae
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