Application Management Support Manager

4 weeks ago


Abu Dhabi, United Arab Emirates Etihad Airways Full time

Manager a hybrid team of application SMEs (including captive resources) and technical engineers, responsible for system service improvements, system upgrades & incident resolutions to deliver the highest levels of customer satisfaction within agreed SLA's

Facilitate application support function to provide outstanding technical support, availability, change, capacity & release management

Manage the application subject matter experts (internal & captive resources) and technical support engineers

Monitors and manages performance of the applications & support activity including the effectiveness & actions to remedy deficiencies.

Develop, manage, maintain and periodically update technical documentations and operating procedures

Consistently meet and exceed OLAs, SLAs and KPIs



  • Abu Dhabi, United Arab Emirates Miral Experiences Full time

    Supporting the user community which also includes scheduled training on applications to the user communityResponsible for configuring / customizing Maximo application as requiredResponsible for configuring Kronos application as per HR PoliciesResponsible for application testing and driving UAT sessions for Maximo and KronosReviews current status of system...


  • Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Manager a hybrid team of application SMEs(including captive resources) and technical engineers, responsiblefor system service improvements, system upgrades & incidentresolutions to deliver the highest levels of customer satisfactionwithin agreed SLA'sFacilitateapplication support function to provide outstanding technicalsupport, availability, change,...


  • abu dhabi, United Arab Emirates Etihad Airways Full time

    Manager a hybrid team of application SMEs (including captive resources) and technical engineers, responsible for system service improvements, system upgrades & incident resolutions to deliver the highest levels of customer satisfaction within agreed SLA'sFacilitate application support function to provide outstanding technical support, availability, change,...


  • Abu Dhabi, United Arab Emirates Miral Experiences Full time

    Supporting the user communitywhich also includes scheduled training on applications to the usercommunityResponsible for configuring /customizing Maximo application asrequiredResponsible for configuring Kronosapplication as per HR PoliciesResponsible forapplication testing and driving UAT sessions for Maximo andKronosReviews current status of...


  • abu dhabi, United Arab Emirates Miral Experiences Full time

    Supporting the user community which also includes scheduled training on applications to the user communityResponsible for application testing and driving UAT sessions for Maximo and KronosReviews current status of system applications and prepares recommendations for systems improvementsPerforms system administration activities, which includes coordinating...


  • abu dhabi, United Arab Emirates Miral Experiences Full time

    Supporting the user community which also includes scheduled training on applications to the user communityResponsible for application testing and driving UAT sessions for Maximo and KronosReviews current status of system applications and prepares recommendations for systems improvementsPerforms system administration activities, which includes coordinating...


  • abu dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    Position: Application Technical Support (IT)Job location: Abu DhabiRole overview:Report directly to the IT Manager, Application Technical Support, is responsible to customize and support companies business applications and web applications for all Al Forsan entities.Duties & Responsibilities· Providing L2 support services software for an organization’s...


  • Abu Dhabi, United Arab Emirates PrecisionHire Solutions Full time

    Providing L2 support services software for an organization’s employeesTechnical Support for ERP-Dynamics 365 FO, CRM, POS systemsExpertise in report development in ERP D365 system, BI report development, Power Platform, data export and importProficient in Mobile app and web applicationsTechnical experience in .NET, ADO.Net, X++, D365 workflow, Visual...


  • Abu Dhabi, United Arab Emirates Dautom Full time

    Client Introduction:In this role you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projectsJob Purpose: Provide intermediate technical support to optimize performance and...


  • Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Job Role: Application Support Analyst Education: Graduate, preferably CSE/IT Experience: 5-6 years Prior experience in Finn One Collections and CAS systems Location: Abu Dhabi Contract Duration: 8 Months Extendable Roles and Responsibilities: - Requirement gathering. - Business user assistance and support. - System Testing, Issues Closure, Production...


  • Abu Dhabi, United Arab Emirates Dautom Full time

    ClientIntroduction:In this role youwill have the opportunity to work closely with one of our esteemedclients. This client is a global leader known for its commitment toquality and innovation. They have chosen Dautom as their trustedpartner for their upcomingprojectsJobPurpose: Provide intermediate technical support tooptimize performance and user...


  • abu dhabi, United Arab Emirates Al Nahiya Group Full time

    MDG Application Support SpecialistAbu Dhabi, United Arab Emirates| Posted on 06/19/2023The SAP MDG ApplicationSupport Specialist is responsible for providing technical support for SAPMaster Data Governance (MDG) module and related systems. The candidateexpected to collaborate with cross-functional teams to troubleshoot,diagnose, and resolve technical issues,...


  • Abu Dhabi, United Arab Emirates Avanza Solutions Full time

    Position: Technical Support Analyst Location: Abu Dhabi - United Arab Emirates Experience: 4-5 Years of experience Employment Type: 12 months extendable Number of positions: 1 Education: Bachelor’s Degree in Computer Science or equivalent Job Role & Responsibilities: - Providing technical support to teams within the organization. - tools: SQL, Kibana,...


  • abu dhabi, United Arab Emirates K2 Integrity Holdings, Inc. Full time

    We are looking for a highly motivated and focused remote Technical Support Manager to provide direct support for internal and external users of an integrated set of components that constitute our Anti-Financial Crimes and Compliance platform. The platform supports the application of artificial intelligence and large language modelling, entity resolution and...


  • Abu Dhabi, United Arab Emirates Tenaris Full time

    **_IT APPLICATIONS MANAGER_** **Purpose** **Main Responsibilities** - Ensures that any new software integration into the company system meets functional requirements, system compliance, and interface specifications. - Coordinates feasibility studies for software and system products under consideration for purchase, and give advice based on findings. -...


  • Abu Dhabi, United Arab Emirates Statistics Center Abu Dhabi Full time

    Contribute to the development of the IT strategy. - Implement the IT strategy: develop and implement Application and User Support plans, KPIs and objectives. - Monitor and report on the achievement of Application and User Support plans, KPIs and objectives. - Achieve personal KPIs aligned to strategic KPIs. - Represent the Section to Director, other...


  • abu dhabi, United Arab Emirates Precision Hire Solution Full time

    Application Technical Support IT - Al Forsan International Sports Resort Application Technical Support IT - Al Forsan International Sports ResortPosition: Application Technical Support (IT)Job location: Abu DhabiRole overview:Report directly to the IT Manager Application Technical Support is responsible to customize and support companies business...

  • Support Specialist

    1 week ago


    abu dhabi, United Arab Emirates Sunbulah Group Full time

    Support Specialist - Relationship ManagementSupport Specialist - Relationship Management Support Specialist - Relationship Management Job Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob DescriptionJOB PURPOSETo...

  • HR Manager

    1 week ago


    abu dhabi, United Arab Emirates MMIS Management Consultants Full time

    • Develop and implement HR strategies and initiatives aligned with the overall business strategy.• Bridge management and employee relations by addressing demands, grievances, or other issues.• Manage the recruitment and selection process.• Support current and future business needs through the development, engagement, motivation, and preservation of...


  • Abu Dhabi, United Arab Emirates Precision Hire Solution Full time

    Position: Application Technical Support (IT)Job location: Abu DhabiRole overview:Report directly to the IT Manager Application Technical Support is responsible to customize and support companies business applications and web applications for all Al Forsan entities.Duties & Responsibilities Providing L2 support services software for an organizations employees...