Manager- Process Excellence

3 weeks ago


Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

Job Description

Job Purpose

The role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization:

  • Evaluate Existing Business Processes
  • Create Documentation Outlining Process Improvements
  • Manage Improvement Teams and Implementation Processes
  • Conduct Ongoing Analyses
  • Update Department Procedures and Policies
  • Creates processes and integrates voice of the customer insights into cross-functional action plans
  • Represents the voice of the customer throughout product lifecycle
  • Drives the provision of an effective and robust complaint handling training and competence scheme that enables employees to deliver fair outcomes to customers.
  • Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
  • Review any process changes, product and service developments and external customer communication
  • Supports the implementation of major transformation programs.
  • Performs end to end review, reengineering and streamlining of key Service delivery processes
  • Initiates, manages and delivers process improvement projects based on the improvement opportunities identified by the analytics team

Key Accountabilities:

Strategy Development and Implementation

  • Leads key transformation projects, e.g. rethinking/ redesigning of key CBG customer processes, fixing priority customer pain points highlighted through customer feedback, or other key transformation initiatives
  • Develops a roadmap for comprehensive redesign of acquisition and service processes
  • Manages the full life cycle of project management including planning, execution and handovers

Change Management

  • Lead the Transformation / digital projects / system fixes for CBG
  • Lead the management of change through continuous improvement of functional systems, processes and practices taking into account global standards and changes in the business environment which demand proactive action plans.
  • Proactively identifies and provides solutions for any strategic delivery risks and issues
  • Defines and maintains list of customer transformation initiatives, and cascades FAB-wide transformation initiatives into CBG as required
  • Articulates and strategize transformation initiatives into an actionable roadmap across CBG Businesses highlighted through customer feedback , or other key transformation initiatives
  • Delivers high quality output in a timely manner by checking the progress of the projects against timelines and output against the quality parameters set by the Group
  • Ensures quality delivery by vendor as per the bank guidelines, in case of outsourced development & delivery areas

Reporting

  • Ensure that all functional reports are prepared timely and accurately and meet FAB requirements, policies and quality standards.
  • Package and present progress, next steps and challenges regarding projects to the management as and when required
  • Ensures timely program reporting is in place and distributed to key stakeholders/SPOCs in order to drive and influence informed decision making around priorities
  • Leverage central function support teams to implement the projects (IT, Ops, Credit, etc.)
  • Ensures quality delivery by vendor as per the bank guidelines, in case of outsourced development & delivery areas
  • Proactively identifies and provides solutions for any strategic delivery risks and issues
  • On time delivery of projects
  • Achievement of no. of projects target
  • Smooth operation of projects & project management
  • Timeliness and accuracy of reports


  • Abu Dhabi, United Arab Emirates FAB Islamic Full time

    Job DescriptionRoles & ResponsibilitiesJob PurposeThe role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization:• Evaluate Existing Business Processes• Create Documentation Outlining Process Improvements• Manage...


  • abu dhabi, United Arab Emirates FAB Islamic Full time

    Job DescriptionRoles & ResponsibilitiesJob PurposeThe role holder is responsible for managing, developing and driving cross-functional programs that help transform customer experience and create the building blocks for a customer-centric organization:• Evaluate Existing Business Processes• Create Documentation Outlining Process Improvements• Manage...

  • HR Manager

    3 weeks ago


    abu dhabi, United Arab Emirates INTECH PROCESS AUTOMATION Full time

    Design and implement the overall recruitment strategy in UAE. 2. Responsible for driving innovation and operational efficiencies to create a best in class talent acquisition practices within the organisation. 3. Collaborate with the business by understanding market drivers, competitive landscape and alignment to business needs. 4. Develop and update job...

  • HR Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates INTECH PROCESS AUTOMATION Full time

    . Design and implement the overallrecruitment strategy in UAE.2. Responsible for driving innovation andoperational efficiencies to create a best in class talentacquisition practices within the organisation.3. Collaborate with the business byunderstanding market drivers, competitive landscape and alignmentto business needs. 4. Developand update job...

  • HR Manager

    3 weeks ago


    Abu Dhabi, United Arab Emirates INTECH PROCESS AUTOMATION Full time

    . Design and implement the overall recruitment strategy in UAE. 2. Responsible for driving innovation and operational efficiencies to create a best in class talent acquisition practices within the organisation. 3. Collaborate with the business by understanding market drivers, competitive landscape and alignment to business needs. 4. Develop and update job...


  • abu dhabi, United Arab Emirates Michael Page Full time

    Bachelor's or Master's degree in Business Administration, Strategy, Management, or a related field. UAE National with Family Book 8+ years of proven experience in quality management, business excellence, process architecture, and innovation. Proficiency in relevant software and tools for data analysis and business process management. Excellent communication...


  • Abu Dhabi, United Arab Emirates Michael page Full time

    Bachelor's or Master's degree in Business Administration, Strategy, Management, or a related field.UAE National with Family Book8+ years of proven experience in quality management, business excellence, process architecture, and innovation.Proficiency in relevant software and tools for data analysis and business process management.Excellent...


  • Abu Dhabi, United Arab Emirates Group 42 Full time

    Overview: G42 is at the phase of expansion regionally and globally. Our Manager - Supply Chain Excellence will be responsible to design a more efficient and effective supply chain management process that can promote aggressive performance goals across such areas as purchasing, general operations, distribution, and integration strategies. G42 is an Abu...


  • Abu Dhabi, United Arab Emirates Michael page Full time

    Bachelor's orMaster's degree in Business Administration, Strategy,Management, or a related field.UAE Nationalwith Family Book8+ years of proven experiencein quality management, business excellence, process architecture,and innovation.Proficiency in relevantsoftware and tools for data analysis and business processmanagement.Excellent communication...

  • Process Manager

    3 weeks ago


    abu dhabi, United Arab Emirates Oil And Gas Job Search Ltd Full time

    Ensuring adherence to established procedures, effective day-to-day management of HSE in Operational and Production tasks and activities Develop and implement a Permit to Work Procedure and System (including SIMOPS) ensuring maintenance, auxiliary and associated facilities, sections and groups, tasks and activities are executed in a safe and controlled...

  • Process Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates Oil and Gas Job Search Ltd Full time

    Ensuring adherence to established procedures, effective day-to-day management of HSE in Operational and Production tasks and activitiesDevelop and implement a Permit to Work Procedure and System (including SIMOPS) ensuring maintenance, auxiliary and associated facilities, sections and groups, tasks and activities are executed in a safe and controlled...


  • abu dhabi, United Arab Emirates Michael Page Full time

    Bachelor's or Master's degree in Business Administration, Strategy, Management, or a related field.UAE National with Family Book8+ years of proven experience in quality management, business excellence, process architecture, and innovation.Proficiency in relevant software and tools for data analysis and business process management.Excellent communication and...

  • Process Manager

    4 days ago


    abu dhabi, United Arab Emirates Oil And Gas Job Search Ltd Full time

    Ensuring adherence to established procedures, effective day-to-day management of HSE in Operational and Production tasks and activitiesDevelop and implement a Permit to Work Procedure and System (including SIMOPS) ensuring maintenance, auxiliary and associated facilities, sections and groups, tasks and activities are executed in a safe and controlled...

  • Relationship Manager

    3 weeks ago


    abu dhabi, United Arab Emirates Abu Dhabi Community Cooperative Full time

    Relationship Management• Develop and manage Excellency client relationships to meet client needs and achieve desired objectives of the Bank in line with the required standards and identify new clients and ensure the proper articulation of services/products which ADCB would offer them in order to increase the size of the portfolio and wallet share.•...


  • abu dhabi, United Arab Emirates Michael Page Full time

    Build an assessment and evaluation plan for every division within the organisation to understand the current level of quality against highest calibre excellence standards. Build recommendation strategies that focus on ongoing improvement at every corner of the organisation and work with executive leaders to support the implementation of the plans and...


  • abu dhabi, United Arab Emirates YELLOWBOX BUSINESSMEN SERVICES LLC Full time

    Apply only if you have required experience. Don't apply if you don't have prior relevant and required experience.We are looking for a skilled and highly experienced Sales manager to handle a team of immigration consultants who can help with the company revenue growth by creating effective sales strategy and execution. Competitive basic salary plus team...


  • Abu Dhabi, United Arab Emirates Michael page Full time

    Build an assessment and evaluation plan for every division within the organisation to understand the current level of quality against highest calibre excellence standards.Build recommendation strategies that focus on ongoing improvement at every corner of the organisation and work with executive leaders to support the implementation of the plans and...


  • Abu Dhabi, United Arab Emirates Veolia Full time

    The Process and Technology Manager is responsible for maintaining and enhancing the company’s core process capabilities and for identifying and inducting new technologies, keeping in view the company’s position as a global technology leader. **Purpose of Role (Objectives)** To safeguard the company’s interests by ensuring that process design offered...

  • Case Manager

    4 weeks ago


    Abu Dhabi, United Arab Emirates YELLOWBOX BUSINESSMEN SERVICES LLC Full time

    We are looking for a skilled and highly experienced Sales manager to handle a team of immigration consultants who can help with the company revenue growth by creating effective sales strategy and execution. Competitive basic salary plus team commission and monthly sales incentive awaits. Desired Skills and Experience: - Managing a team of Immigration...

  • Logistics Coordinator

    3 weeks ago


    abu dhabi, United Arab Emirates INTECH Process Automation Full time

    INTECH Automation Intelligence is looking for an energized and capable Logistics Coordinator- GCC.About Us:INTECH Automation Intelligence has been helping businesses transform for the future through next-generation Automation and Digital technologies for the past 30 years and counting. We are a globally renowned engineering company specializing in...